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Call Intelligence

M Palani with Bharath Kumar — Feb 18, 2026 12:30

Deal Lost Warm
Customer M Palani
Phone +919962556612
Rep Bharath Kumar
Team Sales
Date 2026-02-18 12:30
Duration 2:23
Source None

Call History

8 attempts
Total Attempts8
First CallJan 30, 2026
Last CallFeb 18, 2026
Total Talk Time14.1 min
Other RepsAmal
Rep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
6.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with M Palani. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting but cautious
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 1
Pitch Start 76% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending escalation

Call Structure

Duration 2:23 (144s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 26
Rep Words / Customer Words 118 / 154
Rep Longest Monologue 15s
Customer Longest Monologue 16s
Silence Gaps (>2s) 1 (max 54.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Slightly Positive
Rep Confidence Medium
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Health Concern

Objections

2
Objection Category Raised By Handled Technique Quality
Coconut oil has low Omega-3 and high saturated fat
Aana andha coconut oil-la omega three-yum andha good idho kammiyaadhaan irukkira maadhiri irukkudhu actually.
 product efficacy Customer Yes technical explanation & escalation Good
Will it increase bad cholesterol?
Adhu bad cholesterol irukku, adhu onnum prachinai varaadhaannu kekkuren.
 health concern Customer Yes escalation Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
coconut oil Customer -- Interested Customer questioning the fat content and usage in cooking based on his IO report.
olive oil Customer -- Neutral Mentioned as part of the IO report recommendations.

Key Moments

3
00:13
Customer references the IO report
Establishes the basis of the conversation and the customer's high level of engagement with the brand's output.
02:01
Bad cholesterol concern raised
The critical hurdle for the sale; the customer's primary health fear.
02:16
Rep offers doctor consultation
The turning point that maintains trust and moves the lead toward a potential 'Appointment Fixed' outcome.

Discovery Questions

1
Q1 Enakku ennenna doubts-nu plain-aa kekkureengala sir?

Trust Signals

2
Customer refers to the 'I O report' as a source of truth
Customer asks for the doctor's presence

Resistance Signals

1
Questioning the 'bad cholesterol' impact of coconut oil

Confusion Signals

1
Confusion between saturated and unsaturated fat labels on bottles vs the report

Topics Discussed

Coconut Oil Saturated vs Unsaturated Fats Omega 3 Fatty Acids Cooking Oils AIWO Health Report Energy levels Cholesterol

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Customer greets the rep warmly.
Discovery 2 neutral Customer expresses confusion over fat types in the report.
Closing 3 neutral Customer agrees to speak with the doctor for better clarity.

Call Transcript

Click to expand
Source File +919962556612 18-2-2026, 12-30-49pm.mp3
Transcript +919962556612_18-2-2026,_12-30-49pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19456