A
Call Intelligence
M Palani with Bharath Kumar — Feb 16, 2026 14:37
Deal Lost
Warm
Call History
8 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with M Palani. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting but confused
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Consultative / Problem-solving
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:17 (137s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
44
Rep Words / Customer Words
112 / 248
Rep Longest Monologue
6s
Customer Longest Monologue
13s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Market oils don't match report recommendations
market-la edhu paarthaalum vera machan adhaan vandhu
|
product quality | Customer | Yes | deferral to expert | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mct oil (referred as mcd oil) | Customer | -- | Interested | Rep asks if the customer checked their specific oil on the website. |
| coconut oil | Rep | -- | Skeptical | Customer is confused why the report recommends it but market options seem different. |
Key Moments
300:10
Technical Confusion
Customer highlights the gap between the AIWO report and what he sees in the market.
00:48
Product Clarification
Rep clarifies that the MCT oil is not for cooking, which is a crucial safety/usage distinction.
01:25
Doctor Referral
Rep realizes the technical depth is beyond him and offers a professional consultation.
Discovery Questions
2
Q1
Idhu nammaloda MCD oil search panni paatheengalaa sir?
Q2
Aa neenga cookingkaaga kekkureengala sir mainly adhu?
Trust Signals
2
Refers to AIWO report as the authority
Asks for rep's advice on website products
Resistance Signals
2
Skepticism about market-available oils
Confusion about cooking vs supplement use
Confusion Signals
2
Polyunsaturated vs Mono-unsaturated terminology
Market oil labels vs Report recommendations
Topics Discussed
Coconut Oil
MCT Oil
Polyunsaturated vs Mono-unsaturated fats
Cooking oil recommendations
Health Reports
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Starts with a specific technical question. |
| Middle | 2 | neutral | Expresses frustration with market oil labels vs report recommendations. |
| Closing | 3 | neutral | Accepts the offer for a doctor consultation. |
Call Transcript
Click to expand
Speaker 1
0.95s
Hello.
Speaker 0
1.53s
Vanakkam brother.
Speaker 1
2.91s
Vanakkam Sir.
Speaker 0
4.79s
Varachan, namma report-la namma vandhu thengaai ennai use panna solli potturukkaanga.
Speaker 1
8.77s
Okay okay sir.
Speaker 0
10.61s
But adhula namma report pottuttu irukku paatthe ellaam adhula vandhu full-aa polyunsaturated-aa irukku, mono unsaturated kidaiyaadhu, adhula better-nu potturukku, but naanum ellaa thengaai neeraiyilayum cold press adhu idhula dhaan vaanginaanga.
Speaker 1
23.69s
Mm
Speaker 0
24.07s
Aanichcha marga.
Speaker 1
26.79s
Same adhe dhaan varukkanga.
Speaker 0
27.35s
Aa
Speaker 1
30.39s
Idhu nammaloda MCD oil search panni paatheengalaa sir?
Speaker 1
35.09s
Ci times aayittu coconut oil.
Speaker 0
35.25s
Iyethu.
Speaker 0
37.45s
Aamaa, ungalodadha?
Speaker 1
38.83s
Aamaa aamaa namma websitela irukkum paarunga namma website.
Speaker 0
41.65s
Adhuve cooking use panna sollureengala?
Speaker 1
44.07s
Aa neenga cookingkaaga kekkureengala sir mainly adhu?
Speaker 0
46.49s
Aamaappa.
Speaker 1
48.61s
Idhu cooking-ku use panna maattaanga sir idhu.
Speaker 0
51.23s
Cooking-ku thaan neenga vandhu neenga oru kuduthurukkeengalla adhu.
Speaker 0
55.25s
Advice-um kuduthu onnu kuduthuren.
Speaker 1
57.39s
Enakku edhaachum photo edhaachum irundha enakku send panreengalaa?
Speaker 0
57.69s
Enakku edhaathukku photo edhaathukku
Speaker 0
60.19s
Illa ennoda report-la healthy oils for better health neenga kuduttheengale enakku report varum.
Speaker 1
64.49s
i o onnu ettu onnu irandu pottadhu sir.
Speaker 0
66.11s
Aa.
Speaker 0
68.17s
Adhula coconut oil dhaan first IO-vukku virgin-kku idhu kuduthuttu aduthu coconut oil.
Speaker 1
68.19s
Adhula corporate.
Speaker 0
75.29s
Rendu idhulayum top rendu foreign place-la corporate option irukku, but aana market-la edhu paarthaalum vera machan adhaan vandhu.
Speaker 1
83.33s
Aa haa.
Speaker 1
85.63s
Idhu namma doctor kitta dhaan sir discuss pannanum.
Speaker 0
88.89s
Ella ella ayurvedic-la idhu last idhu paaru rendume seyyadhu sir. Healthy eyes are better important-nu irukku.
Speaker 1
100.17s
Idhu naan check pannittu kooppidalaamaa sir ungalukku?
Speaker 0
103.01s
Porumaiya konjam keluppa, kuzhappama irukku, naanum ennennamo try panren onnum.
Speaker 1
107.41s
Ungalukku namma market-la olive oil.
Speaker 0
107.71s
Namma
Speaker 0
110.05s
Aadi vayal kudichukkirom aadi vayal adhu vaangirukka adhukku nee eduthuttu irukkirom
Speaker 1
114.07s
Mm, aa, mm, mm.
Speaker 0
115.09s
Ippo cooking use pandradhukku dhaan namma.
Speaker 1
117.45s
Cooking use pandrathukkaga oru phone dialer search pannittu irukkeenga correctungala?
Speaker 0
121.11s
Aana neenga kuduthathu prakaram irukkirathulaye better coconut oil thaan irukku aana.
Speaker 1
123.01s
Aa
Speaker 0
126.77s
Adhuvum mosama irukkura maadhiri dhaan irukku.
Speaker 1
130.27s
Appadingala, sari irunga sir, naan doctor freeya irukkumbodhu naan pesittu consult pannittu thiruppa varaen, okayngala.
Speaker 0
136.37s
Okay thank you thank you.