A
Call Intelligence
M Palani with Bharath Kumar — Jan 31, 2026 15:29
Deal Lost
Warm
Call History
8 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
3.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with M Palani. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with M Palani.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:07 (7s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
2
Rep Words / Customer Words
1 / 18
Rep Longest Monologue
1s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| glycine | Customer | -- | Other | Customer asking if it needs to be added or if they already have it. |
Key Moments
100:02
Glycine Inquiry
Customer confirms they already have the product and asks for usage instructions.
Trust Signals
1
Directly asking for advice on supplement usage
Confusion Signals
1
Unsure if Glycine needs to be added to the current regimen
Topics Discussed
Glycine
Supplement Addition
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | positive | Customer is polite and seeking information. |
Call Transcript
Click to expand
Speaker 0
0.21s
Solluppa sir, idhula glycine add pannanumma sir? Glycine irukkuppa vaangunadhu. Irukkungala? Okay okay sir, okay okay sir, thanks.
Speaker 1
6.09s
Ok.