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Call Intelligence

M Palani with Bharath Kumar — Jan 31, 2026 15:08

Deal Closed Hot
Customer M Palani
Phone +919962556612
Rep Bharath Kumar
Team Sales
Date 2026-01-31 15:08
Duration 2:20
Source None

Call History

8 attempts
Total Attempts8
First CallJan 30, 2026
Last CallFeb 18, 2026
Total Talk Time14.1 min
Other RepsAmal
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with M Palani. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Custom Supplement Stack (AMG, Perin, Curcumin, Omega 3)
Purchase Date Jan 31, 2026
Discount Offered 10.00%
Calls Before Closure 8
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Consultative/Technical
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 2:20 (141s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 64
Rep Words / Customer Words 342 / 188
Rep Longest Monologue 11s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Specification

Objections

1
Objection Category Raised By Handled Technique Quality
Dosage concern
Adhula irukkura glycine vandhu irubathi aindhu milligram-kkum kammiya irukkuma sir?
 product specification Rep Yes technical explanation Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
glycine / amg Customer -- Other Discussion on 5000mg requirement vs 2000mg tablet.
perin Rep -- Other Customer asks to add one box.
curcumin (kurukku meen rich) Rep 1110.00 Other Customer asks for price of 60s vs 30s.
omega 3 Customer -- Other Agent recommends Triple Strength over Double Strength for the wife.

Key Moments

3
00:15
Glycine Dosage Clarification
Established the agent's expertise and aligned with the doctor's advice.
01:00
Curcumin Price Quote
Customer confirms bulk purchase (2 boxes of 60s) after price clarification.
01:42
Omega 3 Upsell
Agent successfully moves customer to Triple Strength by explaining EPA/DHA benefits.

Discovery Questions

3
Q1 How many boxes?
Q2 Who is taking the supplement?
Q3 How many times a day are they taking it?

Trust Signals

3
Accepting agent's recommendation on Triple Strength
Sharing doctor's advice
Repeated 'Okay' and 'Sari'

Enthusiasm Signals

2
Quick decision making
Adding multiple items to the order

Confusion Signals

1
Brief confusion on Curcumin pricing/quantity (60s vs 30s)

Topics Discussed

Glycine dosage Vitamin D Curcumin pricing Omega 3 potency Invoice and Discounts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about technical dosage details.
Middle 2 neutral Listing products and quantities clearly.
Closing 3 positive Agrees to the invoice and thanks the agent.

Call Transcript

Click to expand
Source File +919962556612 31-1-2026, 3-8-46pm.mp3
Transcript +919962556612_31-1-2026,_3-8-46pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19453