A
Call Intelligence
M Palani with Bharath Kumar — Jan 31, 2026 14:16
Deal Lost
Warm
Call History
8 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with M Palani. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
51% into call
Pitch Approach
Technical clarification
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:31 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
38 / 46
Rep Longest Monologue
5s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| amg d3 | Customer | -- | Positive | Customer asking if it contains Magnesium Glycinate. |
Key Moments
200:03
Ingredient Inquiry
Customer identifies specific interest in Magnesium Glycinate within AMG D3.
00:21
Purchase Intent
Customer explicitly states they want to buy one unit ('adhu ondru venum').
Trust Signals
2
Customer knows the specific product name
Customer asks for the rep by name (Bharat)
Enthusiasm Signals
1
Direct request for the product: 'adhu ondru venum'
Confusion Signals
1
Uncertainty about whether it is a capsule or tablet
Topics Discussed
AMG D3
Magnesium Glycinate
Capsule vs Tablet form
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about specific ingredients. |
| Closing | 2 | neutral | Expresses intent to buy if details are confirmed. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 1
1.39s
Aa Bharat.
Speaker 0
2.45s
Sollunga Sir.
Speaker 1
3.53s
Enakku andha solreengala AMG D3, aama sir, adhu paarthaa magnesium glycine-ne irukku, adhu potturukku, adhu rendum serndhu irukka maadhiri potturukku idhula.
Speaker 0
6.73s
Aamaa saar.
Speaker 0
12.39s
Irunga sir, naan ungalukku confirm pannittu naan call panren.
Speaker 0
16.65s
Okengala ungalukku AMG D3 vandhu ungalukku capsule maadhiri varum sir ungalukku tablet maadhiri varum.
Speaker 1
21.69s
Sari okay okay oh sari, adhu adhu ondru venum, adhu konjam confirm panriya anna?
Speaker 0
28.37s
Naan confirm pannittu thirumba kooppiduraaru.
Speaker 1
30.59s
Okay.