A
Call Intelligence
M Palani with Bharath Kumar — Jan 31, 2026 14:13
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Product Substitution/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:22 (83s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
32
Rep Words / Customer Words
118 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product availability
Maruppu ippa magnesium irukkaa namma kitta ippa?
|
product gap | Customer | Yes | alternative solution | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| amg d3 (magnesium + vitamin d3) | Rep | -- | Interested | Offered as a replacement for standalone Magnesium. |
| glycine | Customer | -- | Other | Customer asks if it is included in the AMG D3 mix. |
Key Moments
300:13
Product Substitution
Rep successfully pivots customer from a simple Magnesium request to a combined AMG D3 product.
00:50
Dosage Advice
Rep builds trust by advising the customer they can stop their weekly D3, preventing over-supplementation.
01:05
Delivery Offer
Rep removes friction by offering home delivery, leading to a soft close.
Discovery Questions
1
Q1
Daily neenga vitamin D three eduthuttu irukkeengala?
Trust Signals
3
Directly calling the rep's name
Asking for advice on whether to stop current weekly D3
Requesting home delivery
Enthusiasm Signals
1
Quick agreement to the combined supplement
Confusion Signals
1
Clarifying the name AMG D3 vs ALGD
Topics Discussed
Magnesium
Vitamin D3
AMG D3
Glycine
Home Delivery
Dosage Frequency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Greets rep by name. |
| Discovery | 2 | neutral | Asking technical questions about supplement combinations. |
| Closing | 3 | positive | Agrees to home delivery. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello.
Speaker 0
1.77s
Hello Bharat,
Speaker 1
2.63s
Aa sollunga sir, pirisa irukkeenga.
Speaker 0
4.05s
Nallaa irukkum.
Speaker 1
5.71s
Okay okay okay sir.
Speaker 0
8.67s
Maruppu ippa magnesium irukkaa namma kitta ippa?
Speaker 1
11.57s
MG LDI sir.
Speaker 0
13.19s
Aa emiti emiti.
Speaker 1
13.95s
MGLT illa sir, adhukku padhilu AMG D3 dhaan kudukkirom sir.
Speaker 0
17.81s
Idhu enna ithu ALGD-na?
Speaker 1
19.29s
A M G D moonru magnesium plus vitamin D moonru rendum serndhu adhulaye irukkum sir nammalukku.
Speaker 0
25.65s
Appadiyaa?
Speaker 1
26.37s
Aama, magnesium-oda idhum irukkum, D three thaniya edukkuradhu irundheengaanna edukka thevaiyillai sir, adhai edukkuradhunaala.
Speaker 0
31.69s
Aa AMG D3ya?
Speaker 1
33.39s
Aamaa sir.
Speaker 1
35.43s
Aa.
Speaker 0
38.23s
O daily idha kudichukkalaam, onnum prachinai illaiya?
Speaker 1
42.51s
Illa sir, daily neenga vitamin D three eduthuttu irukkeengala? Weekly illa daily sir kooda.
Speaker 0
45.77s
Illa vera
Speaker 0
47.53s
Weekly once thaan edukkuren, ippa idhu potta adhu thevaiyillai, ippadi vitturalama?
Speaker 1
50.67s
Aa adhu thevaiyillai sir idhu mattum eduthukkalaam.
Speaker 0
52.49s
Ippa idhukku vandhu glycine serndhu irukkaa illa thaniyaa?
Speaker 1
56.75s
Glycine thaniyaa thaan sir varum glycine idhula sernthu irukkaadhu.
Speaker 0
60.75s
Okay okaymma.
Speaker 0
62.89s
Magnesium mattum theerra maathiri irukku varalaamnu paarthen.
Speaker 1
65.49s
Illa neenga veettukku anuppichu vitturom sir naanga.
Speaker 0
68.67s
Appadiyaa?
Speaker 1
68.67s
Appadiya, naan veettukku send panniruven sir.
Speaker 0
73.05s
Appadiye enna pannanum ennanna ennanna venumnu paathuttu.
Speaker 1
75.55s
Ennenna paathuttu enakku phone pannunga.
Speaker 0
77.67s
Sari okay.
Speaker 1
78.53s
Veettukku shift panni vittuduranum.
Speaker 0
80.05s
Aa, right.
Speaker 1
81.15s
Okay sir, thank you.