A
Call Intelligence
Ganeshan.S with Bharath Kumar — Jan 30, 2026 15:22
Deal Closed
Hot
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Ganeshan.S. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹20,713
Purchase Date
Feb 05, 2026
Discount Offered
15.00%
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:56 (116s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
51
Rep Words / Customer Words
248 / 162
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing Discount
Neenga ippa kuduttheengala, adhukku neenga construction kuduthurukkalaama, yen kudukkala adhu?
|
price | Customer | Yes | future credit / compensation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| smart report / io report | Customer | -- | Other | Status of health diagnostic reports. |
| supplements | Customer | -- | Interested | Customer asking about offers on supplements. |
Key Moments
300:17
Smart Report Clarification
Agent manages expectations regarding the timeline for the specialized report.
01:01
Discount Objection Handling
Critical moment where agent retains customer loyalty by promising a future discount match.
01:36
Consultation Confirmation
Customer confirms they will come offline for the consultation, securing the next step in the funnel.
Discovery Questions
2
Q1
Smart report-nu vandhirukkum sir. Aa, adhu varala?
Q2
Vera edhaachum doubts irukkungala sir ungalukku?
Trust Signals
2
Customer says 'I will take care of it' regarding parcel returns
Customer asks for future offers proactively
Enthusiasm Signals
1
Proactive inquiry about supplement offers
Resistance Signals
1
Questioning why the 15% discount was not applied
Confusion Signals
1
Confusion over the difference between Thyrocare report and Smart Report
Topics Discussed
Test Reports
Thyroid
Smart Report
Parcel Logistics
Discounts/Offers
Supplements
Offline Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about report status. |
| Middle | 2 | neutral | Questioning the missing discount and logistics of parcels. |
| Closing | 3 | positive | Accepts the agent's promise to match the discount next month. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello.
Speaker 1
1.13s
Hello sir.
Speaker 0
2.17s
Aa sollunga sir.
Speaker 1
3.47s
Sir, idhu test mudhiyum ella report-um vandhurukku idhu.
Speaker 0
6.17s
Okay, IO-la irundhu smart report-um vandhuruchungala sir?
Speaker 1
9.55s
Aivar andha.
Speaker 0
10.75s
Smart report-nu vandhirukkum sir.
Speaker 1
12.31s
Aa, adhu varala.
Speaker 0
13.43s
Athu illaingalaa innaikkulla vandhurum saar athu. Thyrocare-la irunthu thaane vandhurukku ungalukku?
Speaker 1
15.47s
Okay.
Speaker 1
16.37s
Aamaa thyroid irukkirathaan vandhirukku.
Speaker 0
17.89s
Aa ungalukku smart report-nu onnu vandhurum sir, ungalukku maximum naalaikkulla vandhurum, vandha piragu namma consultation eppadi pannalaamnu arrange pannalaam sir.
Speaker 1
24.75s
Sari sari.
Speaker 0
25.49s
Sir rendu parcel-ume ungakitta thaane sir? Eppo onnu return onnu pickup pannittaanga.
Speaker 1
29.17s
Illa onnum paravaayillai, adhu naane eduthukkiren, adhu ennannu paarthu pannirunga.
Speaker 0
32.51s
Appadingala? Saringa sir, naan check pannuren. Aenna sollirundhen naan return pickup edukkalaama illa neenga.
Speaker 1
34.63s
Adhukku.
Speaker 1
37.69s
Illa, naan eduthukkiren, onnum poravaayilla.
Speaker 0
39.61s
Okay sari okay.
Speaker 1
41.49s
Aa.
Speaker 0
42.37s
Mm mm.
Speaker 1
44.67s
Ippo.
Speaker 0
45.71s
Mm.
Speaker 1
46.39s
Neenga ippa kuduttheengala, adhukku neenga construction kuduthurukkalaama, yen kudukkala adhu?
Speaker 0
49.67s
Puriyala sir.
Speaker 1
51.03s
Illa indha product ippo naalu product vaangirukken.
Speaker 0
53.95s
Aamaamaa Sir.
Speaker 1
54.97s
Adhukku indha ippo indha August paatheenga, January irandu aaru-kku adhu construction kuduthirukken, padhinaindhu percent.
Speaker 0
61.51s
Aama sir, adhu vandhu namma already order pannittomla sir namma?
Speaker 1
65.15s
Okay.
Speaker 0
65.95s
Namma yenna andha idhu vachu namma adutha vaatti naan vaangumbodhu adhula naan kuduthuduren sir, yenna indha indha client vandhu correct-aa annaikke vaangi irukkaru, avarukku offer namma mention pannadhu theriyaadhu.
Speaker 1
72.43s
Irukkaaru.
Speaker 0
75.55s
Andha offer naan vandhu adutha maasam vaangumbodhu adhai match panni naan kudukuren okayngala.
Speaker 1
79.37s
Sari okay.
Speaker 0
80.23s
Idha mattum naan gnaapagam vachukkiren.
Speaker 1
81.31s
Ippa vera edhavadhu offer andha maadhiri edho vachittu enakku sollunga inform pannunga.
Speaker 0
84.41s
Idhu supplements-nu solreengala?
Speaker 1
86.15s
Supplements as well as test-ukku.
Speaker 0
87.97s
Test vandha udane naan inform panren sir kandippaa idhukku appuram.
Speaker 1
90.35s
Sari okay.
Speaker 0
91.95s
Vera edhaachum doubts irukkungala sir ungalukku?
Speaker 1
94.55s
Vera onnum illa, ippa adhaan IO report varanamla, adhu vandha podhu.
Speaker 0
96.43s
Report vandhane neenga offline inga vandhu dhaane sir edukka poreenga correctungala?
Speaker 1
99.53s
Aamaa aamaa aamaa aamaa.
Speaker 0
100.75s
Okay okay sir.
Speaker 1
103.47s
Okay.
Speaker 0
103.77s
Naan vandha udane inform pannuren, ungalukku mail direct-aa vandhurum, yenna ungalukku vandhadhukku appuram engalukku inform pannuvaanga, suppose ungalukku vandha udane enakku inform panneenganna udane consultation book pannidalaam.
Speaker 1
107.13s
Aamaam.
Speaker 1
114.45s
Aa saringa.
Speaker 0
115.43s
Okengala?