A
Call Intelligence
Ganeshan.S with Bharath Kumar — Jan 27, 2026 15:01
Deal Closed
Hot
Call History
8 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181 & AIWO Extra Virgin Olive Oil 500ML
Deal Value
₹20,713
Purchase Date
Feb 05, 2026
Discount Offered
15.00%
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:01 (61s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
108 / 64
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Duplicate courier notification
Ship rocketla latest kuduthurukkaan nee porterla pottadhu samea irukkudhaan kuduthuttaan correctungala.
|
logistics | Customer | Yes | ownership and deferral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Discussing the upcoming appointment and whether the customer will attend. |
Key Moments
300:06
Appointment Confirmation
Confirms the customer is moving forward with the consultation tomorrow.
00:34
Logistics Query
Customer identifies a potential double-delivery or tracking confusion between Porter and Shiprocket.
00:50
Consultation Confirmation
Agent confirms the customer will be coming for the consultation, ensuring high show-up probability.
Trust Signals
2
Customer proactively calling to clarify logistics
Confirming appointment for the next day
Confusion Signals
1
Confusion over courier delivery methods (Porter vs Shiprocket)
Topics Discussed
Appointment scheduling
Courier tracking
Logistics (Porter/Shiprocket)
Consultation attendance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about appointment and messages. |
| Middle | 2 | neutral | Confused about receiving multiple courier notifications (Shiprocket vs Porter). |
| Closing | 3 | positive | Accepts agent's promise to check with logistics and confirms appointment. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hello haa
Speaker 0
0.45s
Hello aa vanakkam sir vanakkam sir sollunga sir
Speaker 1
3.03s
Aamaa.
Speaker 0
4.03s
Aamaa aamaa theriyum sollunga sollunga.
Speaker 1
6.05s
Adhaan ippo appointment-ai book pannirukken.
Speaker 0
8.35s
Naalaikku sir, naalaikku same time.
Speaker 1
10.17s
Ippo naalaiku same time-aa? Aama, sollu enakku potteengala.
Speaker 0
11.15s
Aamaa sollunga.
Speaker 0
13.03s
Aa potten sir nethu naanu, nethu nethu neenga poda sonnengaanna okay sir, aindhu months-la naan ungalukku message-e vandhurukkume sir, recent message.
Speaker 1
18.67s
Aadhai message vandhu theriyala naan paakka.
Speaker 0
20.95s
Appuram
Speaker 1
21.09s
Appuram indha courier vara vandhu namma vandhu kuduthuttom.
Speaker 0
25.09s
Okay okay sir.
Speaker 0
27.81s
Courier-um marubadiyum eduthukkondu kuduthurukkaangala adhu?
Speaker 1
30.01s
Aamaa sir.
Speaker 0
31.47s
Appadingala?
Speaker 1
32.83s
Innaikku edhuvum koduthirukkirom, ship rocket.
Speaker 0
34.65s
Ship rocketla latest kuduthurukkaan nee porterla pottadhu samea irukkudhaan kuduthuttaan correctungala.
Speaker 1
39.61s
Aamaa.
Speaker 0
40.65s
Adhu naan logistic team kooda pesuren sir enna pannalaamnu.
Speaker 1
43.99s
Ippa eppadi panna poreenga adhu?
Speaker 0
44.95s
Onnumilla naan ungalukkittu naan update pannanum adhai appadiye vachukkonga naan enga team kitta pesittu.
Speaker 1
48.45s
Aa
Speaker 1
50.25s
Aa
Speaker 0
50.55s
Enna panrathunnu paakkuren, appadillaam neenga consultation-ku varuveengalla? Appadiye eppadi varrathaa ennannu naan kettu solren sir.
Speaker 1
55.57s
Aa sari kollum.
Speaker 0
56.59s
Okengala?
Speaker 1
57.53s
Aa okay okay.
Speaker 0
58.31s
Okay thank you.
Speaker 1
59.85s
Okay.