A
Call Intelligence
Ganeshan.S with Bharath Kumar — Jan 24, 2026 19:03
Deal Closed
Hot
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Ganeshan.S. Great work!
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Ganeshan.S.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹20,713
Purchase Date
Feb 05, 2026
Discount Offered
15.00%
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct Closing
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:38 (38s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
68 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Payment Method
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Preference for Credit Card over Google Pay
Google Pay irukku, aana naan card-la pannalaamnu ninaichen.
|
payment method | Customer | Yes | flexibility/alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Implicitly discussed as the item being confirmed for payment. |
Key Moments
300:01
Appointment Confirmation
Sets the stage that the service is booked and ready.
00:22
Credit Card Request
Customer shows high intent by specifying a preferred payment method.
00:28
Finance Team Mention
Agent manages expectations regarding the timing of the payment link.
Trust Signals
2
Willingness to use credit card
Agreement to wait for finance team to generate link
Topics Discussed
Appointment Confirmation
WhatsApp Messages
Google Pay
Credit Card Payment
Payment Link Generation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Listening to confirmation. |
| Payment Discussion | 2 | neutral | Suggesting credit card payment. |
| Closing | 3 | positive | Agrees to wait for the link. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello
Speaker 1
0.61s
Aa thodanga aa.
Speaker 0
1.61s
Sir ungalukku confirm aayiduchu sir January irandu ezhuvathu kaalaila ezhuvathu muppadhukku sir okay.
Speaker 1
3.61s
Aa
Speaker 1
5.85s
Aa okay okay okay.
Speaker 0
6.99s
Confirmation message vandhirukkume ungalukku WhatsApp-la vandhadhungala?
Speaker 1
9.89s
Paakkalainga innum.
Speaker 0
10.73s
Okay okay sir, ungalukku confirm aayiduchu, adhaan inform pannalaamnu call pannen.
Speaker 1
13.99s
Payment eppadi sir idhu?
Speaker 0
15.55s
QR code-la panreengalaa eppadi sir?
Speaker 1
19.31s
Google Pay.
Speaker 0
19.95s
Google Pay irukkulla ungalukku?
Speaker 1
22.57s
Google Pay irukku, aana naan card-la pannalaamnu ninaichen.
Speaker 0
25.99s
Credit card-la vaanginungala ungalukku?
Speaker 1
27.99s
Aa
Speaker 0
28.99s
Saringa sir, naan link generate panni tharen aagattum sir, yenna finance team innaikku kilambittaanga, namma porumaiya pannikkalaam aagattum sir, onnum illa.
Speaker 1
34.11s
Pannikkalaam.
Speaker 1
35.71s
Ippodhu onnu.
Speaker 0
36.05s
Okay sir. Thank you sir.
Speaker 1
37.23s
Thank you.