A
Call Intelligence
Ganeshan.S with Bharath Kumar — Jan 24, 2026 18:30
Deal Closed
Warm
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Ganeshan.S.
Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Ganeshan.S. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹20,713
Purchase Date
Feb 05, 2026
Discount Offered
15.00%
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:40 (40s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
68 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Sunday full-booked
neenga naalaiku slot edhum available illa sir, full-aa book aayiduchu Sunday.
|
availability | Rep | Yes | alternative choice | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | Scheduling a time for a visit/test. |
Key Moments
200:15
Fasting Clarification
Customer confirms he understands the medical requirement for the test.
00:25
Slot Confirmation
Agreement on Tuesday 7:30 AM, moving the lead closer to conversion.
Trust Signals
1
Customer asks clarifying questions about preparation (fasting).
Topics Discussed
Scheduling
Availability
Fasting requirements
Appointment booking
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about availability. |
| Middle | 2 | neutral | Clarifying fasting requirements. |
| Closing | 3 | positive | Satisfied with the Tuesday slot. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
0.79s
Hello aa.
Speaker 0
2.51s
Aa sir, neenga naalaiku slot edhum available illa sir, full-aa book aayiduchu Sunday.
Speaker 1
6.81s
Mm.
Speaker 0
8.09s
Monday vandhu naan muppadhu start dhaan available-aa irukku sir.
Speaker 1
13.63s
930. 930 saapidaamaa irukkanumaa?
Speaker 0
15.57s
Paappidaama irukkanum, appadi illana Tuesday panrathaa irundhaa kaalaiyila aaru manila irundhu available-aa irukku.
Speaker 1
16.55s
Mm.
Speaker 1
21.23s
Aa, tourist panikkalaam.
Speaker 0
22.45s
Tuesday seven.
Speaker 0
25.43s
7:30 to 8 book pannidalaangalaa?
Speaker 1
30.95s
Aa okay-nga.
Speaker 0
32.09s
Okkaalaa? Naan book pannittu kooppiduren idunga.
Speaker 1
32.61s
Book pannittu kooppiduren irunga. Okay okay okay thank you.