A
Customer Ganeshan.S
Phone +919962545674
Rep Bharath Kumar
Team Sales
Date 2026-01-24 15:35
Duration 19:44
Source None

Call History

8 attempts
Total Attempts8
First CallJan 24, 2026
Last CallFeb 26, 2026
Total Talk Time27.4 min
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Technical Quality
9.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.5/10 and closed the deal with Ganeshan.S. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo 181 + Extra Virgin Olive Oil
Deal Value ₹20,713
Purchase Date Feb 05, 2026
Discount Offered 15.00%
Calls Before Closure 8
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Customer
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 19:44 (1185s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 218
Rep Words / Customer Words 1842 / 654
Rep Longest Monologue 112s
Customer Longest Monologue 18s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation High
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Price is high compared to basic tests
Seven thousand five hundred thaan paarthen... Newberg-la naalaayiram roopai.
price Customer Yes value stacking & education Excellent
Already did a test recently
Ippadhan adhellam check pannen, adhan ippo adhu eppadi thevaiyaannu theriyala.
product_fit Customer Yes comparative analysis offer Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 15300.00 Confused Comprehensive blood test with 101+ parameters.
omega 3 Customer -- Positive Supplement for brain and heart health.
amg d3 Customer -- Other Magnesium and Vitamin D3 supplement.

Key Moments

3
01:02
Price Objection
Customer compares the 15,300 price to a 7,500 or 4,000 basic test.
07:24
The 4 Stages of Disease Pitch
The turning point where the agent explains preventative detection, significantly increasing the customer's perceived value.
16:14
The Close
Customer agrees to book despite having a recent test elsewhere.

Discovery Questions

3
Q1 Neenga previously regular-aa edukkureengala, illa ippadhaan first time edukka poreengala sir blood test?
Q2 Ungalukku andha doctor consultationlaam mudichitteengala andha reports vachu ungalukku?
Q3 Neenga ennenna vaangirukkeengalo solreengala sir oru vaatti?

Trust Signals

3
Customer shares specific Vitamin D levels (22%)
Customer lists all current medications
Customer agrees to home sample collection

Enthusiasm Signals

2
Asking if all organs are covered
Interest in the upcoming AI health app

Resistance Signals

2
Price comparison with Newberg (4000 vs 15300)
Questioning why Echo/Treadmill isn't in the blood test

Confusion Signals

1
Confusion between Aiwo 77 and Aiwo 181 packages

Topics Discussed

Blood Test Packages Disease Stages Health Insurance Analogy Omega 3 Benefits Vitamin D3 and Magnesium AI Diet App Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Discussing delivery of previous items.
Discovery 2 neutral Confused about price differences between packages.
Pitch 3 neutral Engaged with the 'Stage 1 disease' and 'Insurance' analogies.
Closing 4 positive Agreed to the booking and asked about medication usage.

Call Transcript

Click to expand
Source File +919962545674 24-1-2026, 3-35-32pm.mp3
Transcript +919962545674_24-1-2026,_3-35-32pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19446