A
Call Intelligence
Ganeshan.S with Bharath Kumar — Jan 24, 2026 12:41
Deal Closed
Hot
Call History
8 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.5/10 and closed the deal with Ganeshan.S. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181 & Extra Virgin Olive Oil
Deal Value
₹20,713
Purchase Date
Feb 05, 2026
Discount Offered
15.00%
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
product_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Consultative/Urgency-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:31 (92s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
38
Rep Words / Customer Words
218 / 104
Rep Longest Monologue
16s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
High
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Courier issue
Adhu courier issue-aa edho something-la irukkudhu adhu cancel aayiduchungalaam.
|
service | Rep | Yes | proactive resolution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | Upselling a comprehensive health checkup. |
| aiwo 181 blood test | Rep | 15300.00 | Committed | Final purchase recorded in CRM. |
Key Moments
400:01
Parcel Update
Establishes trust by proactively solving a delivery issue.
00:23
Upsell Pivot
Agent transitions from service to sales by mentioning the blood test.
00:52
Urgency Injection
Mentions the Pongal offer expires today to prompt a faster decision.
01:14
Identity Confirmation
Customer asks for agent's name (Bharath), indicating high trust and desire for a single point of contact.
Discovery Questions
2
Q1
neenga eppo edukkalaamnu plan pannirukeenga sir? (When are you planning to take the test?)
Q2
sample report-a paarthirukkeengala sir neenga? (Have you seen our sample report?)
Trust Signals
3
Asking for the agent's name
Asking if the agent will be the one answering future calls
Accepting the offer to raise an invoice
Enthusiasm Signals
1
Immediate agreement to receive the sample report
Confusion Signals
1
Clarifying if the test is done at home
Topics Discussed
Courier/Parcel issues
Blood test parameters
Home collection service
Pongal discount offer
Invoice generation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on the logistics of the parcel. |
| Discovery | 2 | neutral | Asking about home collection and test coverage. |
| Closing | 3 | neutral | Agrees to review the report and accepts the offer hold. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
1.05s
Hello.
Speaker 0
1.61s
Sir ungalukku pudhu parcel innaikku send panrennu sollirukkaanga sir. Ungalukku pudhu parcel-aave send panraangalaam. Adhu courier issue-aa edho something-la irukkudhu adhu cancel aayiduchungalaam. Pudhu parcel innaikku pudhu ID-la pottu send pannirukkaangalaam. Innaikkulla reach out aagudum sir. Ungalukku neenga ezhuthu o'clock vara wait pannunga. Varalainnu enakku oru vaatti inform pannunga.
Speaker 1
9.55s
Okay.
Speaker 1
12.73s
Egudhaan research
Speaker 0
17.27s
Naanga office boy kitta solli direct-aa eduthu vandhu veetlaye kodukka sollunga.
Speaker 1
17.49s
Aa
Speaker 1
20.61s
Okay sir okay.
Speaker 0
21.27s
Okay-ngala? Okay sir, thank you sir.
Speaker 1
22.13s
Okay sir, thank you sir.
Speaker 1
23.91s
Sir, appuram andha idhu blood test keturunthen.
Speaker 0
27.21s
Aama sir, neenga eppo edukkalaamnu plan pannirukeenga sir?
Speaker 1
30.47s
Adhu enna nee veettukku vandhu eduthuruveengala?
Speaker 0
32.33s
Aa veettukku vandhu collect panniduvom sir.
Speaker 1
34.71s
O sari sari, adhu ennenna test-laam cover aagum? Ennenna paappunga?
Speaker 0
38.45s
Aa idhula namma vandhu noottru aindhu aindhu parameters namma major eleven organs-oda idhu cover aagum sir, ungalukku nammaloda sample report-a paarthirukkeengala sir neenga?
Speaker 1
45.69s
Illaiyaa illaingala naan first ungalukku.
Speaker 0
46.69s
Naan first ungalukku andha sample report ungalukku send panren, adhu ungalukku ennennaalam cover aagumnu full details irukkum.
Speaker 1
49.43s
Adhu ungalukku enna?
Speaker 0
52.49s
Neenga correct-aana time-la phone pannirukkeenga, Pongal offer vandhu innaiyoda mudiyudhu sir.
Speaker 1
52.69s
Correctaana
Speaker 1
56.51s
Neenga mudiyudhaa?
Speaker 0
57.23s
Aama sir, padhinaindhu percent offer kuduthirundhaangalla.
Speaker 1
59.87s
Aamaa.
Speaker 0
60.31s
Adhu innaiyoda mudiyudhu. Neenga vena naan ungalukku hold panni vaikkiren.
Speaker 1
63.43s
Okay.
Speaker 0
64.03s
Pay pandradhu neenga edukkuradhu appuram kooda eduthukkonga, unga perla ivar edukka poraarunnu oru invoice mattum raise panni vachuren naan innaikku ungalukku.
Speaker 1
69.83s
Aa okay adhu ennannu sollunga sample reporting.
Speaker 0
70.99s
Naan sample report ippo anuppuren paarunga sir naanu.
Speaker 1
72.93s
Anubhavum.
Speaker 0
73.55s
Okengala?
Speaker 1
74.43s
Ippo indha number-a call panna neengadhaan eduppeengala?
Speaker 0
76.35s
Aamaanna, ippa call pannaalum naan dhaan sir eduppen.
Speaker 1
78.37s
Aa, unga name sir?
Speaker 0
79.37s
Bharathu.
Speaker 1
80.53s
Bharathirukku.
Speaker 1
82.05s
Sari okay, appo adhu ennannu konjam paarthu anuppanum enakku.
Speaker 0
85.13s
Aa ippa anuppuren paarunga, neenga paathuttu enakku doubts irundha thiruppi kooppidunga, namma activate pannittu adhukkappuram namma booking pottukkalaam, okayngala? Okay sir, okay.
Speaker 1
90.67s
Okay sir okay.