A
Call Intelligence
Ganeshan.S with Bharath Kumar — Jan 24, 2026 12:32
Deal Closed
Hot
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Ganeshan.S. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
May 02, 2026
Discount Offered
15.00%
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Frustrated
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
product_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Problem-solving
Closing Attempt
No
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
1:06 (66s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
21
Rep Words / Customer Words
84 / 92
Rep Longest Monologue
7s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delivery/Logistics Issue
address theriyalaindraanga, enna address theriyala enna onnu puriyudhaan?
|
service | Customer | Yes | empathy and immediate action | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Customer complaining about delivery address issues. |
Key Moments
300:11
Customer details address frustration
Identifies the core reason for the call and the customer's high frustration level.
00:49
Rep references Pongal call
Critical rapport moment; proves the rep is attentive and the customer is known to the system.
00:55
Rep identifies 'ID problem'
Pinpoints the technical issue preventing delivery.
Discovery Questions
2
Q1
Neenga enna io.com-la order panneengala sir?
Q2
Unga order ID mattum enakku solreengalaa?
Trust Signals
2
Provides exact order ID
References previous conversation after Pongal
Resistance Signals
1
Complains about phone not being attended
Confusion Signals
1
Confused why address is 'not found' despite being clear
Topics Discussed
Order delivery
Address verification
Logistics team
Order ID 12774
Previous communication history
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Customer is upset about address confusion and lack of response. |
| Middle | 2 | neutral | Provides order ID (12774) and clarifies address. |
| Closing | 3 | neutral | Waiting for the rep to resolve the issue with logistics. |
Call Transcript
Click to expand
Speaker 0
1.69s
Hello, hello sir.
Speaker 1
3.91s
Aa sollunga.
Speaker 0
5.43s
Sir, ippo naan oru order onnu pannen, adhu online-la.
Speaker 1
10.35s
Okay sir.
Speaker 0
11.61s
Adhu maathi maathi edhavadhu sollitte irukkaanganu ketta vandhu address theriyalaindraanga, enna address theriyala enna onnu puriyudhaan? Thelivaa kuduthurukken, ezhuthi Perumal College Kottapuram Chennai Tamil Nadu aaru zero zero aaru ezhuthi aindhu kuduthurukku.
Speaker 1
26.33s
Okay sir.
Speaker 0
27.21s
En phone number-um kuduthurukken, en phone-ukku yaarum attend pannuradhu illa.
Speaker 1
29.01s
Neenga enna io.com-la order panneengala sir?
Speaker 0
32.65s
Aa.
Speaker 1
33.91s
Unga order ID mattum enakku solreengalaa?
Speaker 0
36.65s
One two double seven four.
Speaker 1
39.29s
On two double seven four oru nimisham.
Speaker 0
41.61s
Erkanave pesirundhom ungal kooda ninaikkiren oru vaarthai mela.
Speaker 1
45.97s
On to seven four.
Speaker 1
49.37s
Irunga sir, neenga logistic team inga dhaan irukkaanga, ungalukku annaikke forward panna neenga pongalukku adutha naal phone pannineenga correct-ungala?
Speaker 0
54.99s
Aa aamaa aamaa.
Speaker 1
55.85s
Aamaa andha indha ID problem-aa irukkunnu send panni vitten naan irunga innooru vaatti check pannuren irunga ingathaan irukkaanga naan pesittu solren irunga.
Speaker 0
63.03s
Aa.
Speaker 1
63.45s
Ippa kooppittungala?
Speaker 0
64.97s
Aa theriyalaam.
Speaker 1
65.09s
Aa okay.