A
Call Intelligence
Sidharath with Bharath Kumar — Feb 18, 2026 10:43
Deal Closed
Hot
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Sidharath. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹2,500
Purchase Date
Feb 18, 2026
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
20% into call
Pitch Approach
Informational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
2:31 (151s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
54
Rep Words / Customer Words
284 / 168
Rep Longest Monologue
10s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Other | Primary service being booked. |
Key Moments
300:31
Technical Breakdown
Rep explains what the scan covers, establishing value.
00:56
Fasting Qualification
Rep checks breakfast time to ensure scan accuracy, showing professional diligence.
02:01
Language Switch
Switching to Tamil significantly increased rapport and eased the final logistics.
Discovery Questions
4
Q1
When are you planning to take a DEXA scan?
Q2
May I know when did you have your breakfast?
Q3
May I know your name sir?
Q4
Chennai-la endha area sir neenga? (Which area in Chennai are you from?)
Trust Signals
3
Sharing personal details (name, location, breakfast time)
Immediate agreement to price
Willingness to follow preparation instructions
Enthusiasm Signals
2
Requesting same-day appointment
Confirming 'I will come' (naan varen)
Topics Discussed
DEXA Scan
Pricing
Fasting requirements
Calcium supplements
Clothing requirements
Appointment scheduling
Location (MRC Nagar)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and business-like. |
| Discovery/Pitch | 2 | neutral | Asking about scan components and price. |
| Closing | 3 | positive | Friendly switch to Tamil and agreement on logistics. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello?
Speaker 1
1.03s
halo ma'am. halo sir.
Speaker 0
2.69s
Yes.
Speaker 1
3.29s
sir this is bharat from my home.
Speaker 0
6.21s
ai uh regarding an ai vund laik tu teik e dexas cap der.
Speaker 1
11.01s
ven yu ar planing tu taiyar.
Speaker 0
13.33s
even today appointment is timing slots are available.
Speaker 1
17.91s
ya yes sir available. if you tell your preferred time means i will check the slot is available or not sir.
Speaker 0
22.53s
mein no where you raise it again adhu MRC nagar or MRC nagar MRC nagar.
Speaker 1
24.99s
emathi nagar emathi nagar.
Speaker 0
27.69s
at M R C nagar. so like what all comes as a part of that DEXA scan?
Speaker 1
31.71s
bone density, muscle mass and visceral fat, overall fat percentage.
Speaker 0
36.53s
oke all of it kam endar it.
Speaker 1
37.97s
gya.
Speaker 0
38.71s
so what is the cost of that?
Speaker 1
40.13s
2500.
Speaker 0
41.97s
okay. uh so you guys have a slot free at eleven thirty or something?
Speaker 1
46.81s
eleven thirty. just a minute sir. may i know when did you had your breakfast?
Speaker 0
52.65s
breakfast I had probably by nine eight thirty nine.
Speaker 1
56.91s
three thirty nine. ya it's okay sir. minimum two and half to three hours fasting is required for this.
Speaker 0
61.81s
O three hours fasting is required.
Speaker 1
63.57s
at least two years two hours is preferred. if you take more than that means your results will be accurate sir.
Speaker 0
67.75s
take more than that
Speaker 1
70.71s
if you take more than three two and half to three hours if you take minimum fasting means.
Speaker 0
71.05s
take more than
Speaker 1
75.05s
tha results will be accurate.
Speaker 0
75.87s
Okay.
Speaker 0
78.73s
Okay results will be accurate.
Speaker 1
80.33s
and you should not take any calcium tablets for past twenty four hours before taking dexa.
Speaker 0
85.85s
okay I have not taken any calcium pill.
Speaker 1
87.99s
aa anna
Speaker 0
88.57s
and then omega three
Speaker 1
90.31s
ya that and all fine only calcium should not be taken.
Speaker 0
93.69s
oke cancel be taken.
Speaker 1
94.17s
canada
Speaker 1
95.51s
the clothes you are wearing should not contain any metal zips or muttons like that. if you come in sports wear means it will be good.
Speaker 0
103.31s
ya ya that's that's not an issue that's understood okay.
Speaker 1
106.11s
if you have if you come with the many metal which you need to change the cloth here. we have spare cloths to change sir here.
Speaker 0
112.31s
no no medal in my close. it's going to be a sportsman only.
Speaker 1
115.95s
oke oke sir. may i know know your name sir?
Speaker 0
118.85s
siddharth s i d d h a r t d.
Speaker 1
121.15s
aa thamizh thaane sir neenga?
Speaker 0
125.05s
tamil thaanga tamil thaanga.
Speaker 1
125.85s
okay okay. chennaiyila endha area sir neenga?
Speaker 0
129.95s
Adyaar.
Speaker 1
130.59s
adaiyaarla irundhaan. okay appo pakkam dhaan sir nammalukku. namakku whatsapp-la hi message send pannuren sir. just ungaloda mail id mattum enakku share pannunga. naan ungalukku 11:30-kku ungalukku appointment potturen sir.
Speaker 0
141.31s
sari okay. neenga potturunga. eleven thirty-kku naan varen.
Speaker 1
143.65s
okay okay sir naan ippo whatsapp panren naanna just adhai mattum template mattum enakku fill panni kudunga naan udane ungalukku appointment pottu vittu irunga okay
Speaker 0
144.53s
WhatsApp
Speaker 0
149.59s
Sari okay okay.