A
Customer Bhaskar
Phone +919962029952
Rep Bharath Kumar
Team Sales
Date 2026-02-19 21:12
Duration 13:25
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 19, 2026
Last CallFeb 19, 2026
Total Talk Time35.5 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
75.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 20.00%
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Joint
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique discount_close
Call Ending natural_end

Call Structure

Duration 13:25 (805s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 185
Rep Words / Customer Words 1482 / 412
Rep Longest Monologue 68s
Customer Longest Monologue 22s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Price / Better Package
maybe you may have to you can consider some better packages for us-nga
price Customer Yes volume discount / customization Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Rep 102000.00 Interested Comprehensive diagnostic package including posture, skin, and organ age analysis.
valentine's/women's day offer Rep 92000.00 Positive 10% flat discount on the main package.

Key Moments

4
01:00
Brian Johnson Story
Hooks the customer's interest in longevity and biological age.
03:35
Painless Death Concept
Emotional hook regarding not being a burden to family in old age.
10:40
Customer reveals business status
Customer mentions exporting to 15 countries and wanting to meet the Chairman for business, shifting the power dynamic.
11:45
Dinner Invitation
Rep uses a high-value social incentive to close the interest.

Discovery Questions

4
Q1 Ungaloda age correct-ungala?
Q2 Brian Johnson pathi kelvippattirukkeenga sir?
Q3 Kadal aamaiyangalaam irukku paathurukkeengala?
Q4 Reports annaikke vandhurudhungala ellame?

Trust Signals

3
Regularly watches Chairman's videos
Sharing details about his own export business
Asking for sample reports

Enthusiasm Signals

2
Agreeing to a Zoom session for partners
Interest in the 'painless death' concept

Resistance Signals

2
Asking for 'better packages' (price negotiation)
Delaying until Monday due to travel

Topics Discussed

Biological Age Organ Health Longevity Posture Correction Package Pricing Discounts Business Proposal Mentor Sessions

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Business-like, continuing previous cost discussion.
Middle 2 neutral Engaged with the 'organ age' and 'Brian Johnson' stories.
Closing 3 positive Excited about meeting the Chairman and discussing business proposals.

Call Transcript

Click to expand
Source File +919962029952 19-2-2026, 9-12-50pm.mp3
Transcript +919962029952_19-2-2026,_9-12-50pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19441