A
Customer None
Phone +919962029952
Rep Bharath Kumar
Team Sales
Date 2026-02-19 20:23
Duration 22:05
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 19, 2026
Last CallFeb 19, 2026
Total Talk Time35.5 min
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
80.0%
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 3
Pitch Start 5% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 22:05 (1325s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 234
Rep Words / Customer Words 2450 / 850
Rep Longest Monologue 115s
Customer Longest Monologue 45s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service Fit

Objections

1
Objection Category Raised By Handled Technique Quality
Redundant Cardiac Screening
Cardiac screening thevaipadaadhunga enakku... we are already in the same fans of Doctor Senguttuvel
service fit Customer Yes flexibility/customization Excellent

Products Discussed

7
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer -- Positive Initial interest reference
aiwo 181 blood test Customer -- Interested Core diagnostic component
food intolerance test Customer -- Interested Explaining inflammation and metabolism
gut microbiome test Customer -- Neutral Absorption and bacteria levels
vo2 max test Customer -- Neutral Stamina and fat burning zones
dexa scan Customer -- Neutral Bone density and muscle mass
epigenetic test Customer -- Other Biological vs Chronological age

Key Moments

3
00:32
Medical Disclosure
Customer reveals long-term diabetes and recent angio, setting the tone for a high-stakes health conversation.
16:49
Supplement Recommendation
Rep provides value beyond the test by explaining K2 MK7, building significant trust.
18:18
Chairman Connection
Customer reveals he is a partner of the Chairman, shifting the dynamic from a standard lead to a VIP/Business relationship.

Discovery Questions

3
Q1 Neenga indha IO old body health checkup-a edhukkaga edukkireengannu serinjukkalaama?
Q2 Ungalukku edhaachum specific-aa health concerns edhaachum irukkaa illa regular body checkup-aa?
Q3 Ungalukku vayasu enna sir ippo?

Trust Signals

3
Sharing personal medical history
Mentioning personal relationship with Chairman
Asking for specific supplement recommendations

Enthusiasm Signals

2
Intrigued by Epigenetic age test
Wants to meet the Chairman for business association

Resistance Signals

2
Questioning the need for cardiac screening since he already has a cardiologist
Requesting package customization to remove redundant tests

Confusion Signals

1
Confusion over why calcium deposits form despite being healthy

Topics Discussed

Diabetes Management Calcium Scoring Preventive Healthcare Metabolism Bone Density Biological Age Business Partnership

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite and confirming identity.
Discovery 2 neutral Sharing detailed medical history.
Pitch 3 neutral Asking clarifying questions about tests.
Closing 4 neutral Discussing business associations and next steps.

Call Transcript

Click to expand
Source File +919962029952 19-2-2026, 8-23-51pm.mp3
Transcript +919962029952_19-2-2026,_8-23-51pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19440