A
Call Intelligence
None with Bharath Kumar — Jan 29, 2026 15:02
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Telugu
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:34 (35s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Duplicate Contact
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already spoke to someone
ai thinu ai alredi got a call. ai spok tu samvan.
|
duplicate contact | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| education programs | Rep | -- | Negative | Initial introduction of the call purpose. |
Key Moments
200:11
Customer mentions previous call
Changes the trajectory of the call from a sales pitch to a service/coordination call.
00:27
Agent provides direct contact info
Attempts to maintain a point of contact despite the duplicate call.
Resistance Signals
2
I think I already got a call
I will get back later
Topics Discussed
AIWO Education Programs
Previous call history
Contact information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and listening to agent. |
| Middle | 2 | neutral | States they already received a call and spoke to someone. |
| Closing | 3 | neutral | Agrees to keep the number and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello.
Speaker 0
1.57s
Hello?
Speaker 1
1.61s
Hello? Yes?
Speaker 0
3.71s
parathamaiyo
Speaker 1
6.83s
Equum.
Speaker 0
7.61s
yu risentli entrud abaut ai o edukēṣan prōgrāms.
Speaker 1
11.31s
ai thinu ai alredi got a call. ai spok tu samvan.
Speaker 0
15.35s
yu aalredi gaattu dha kaalamaa?
Speaker 1
16.89s
Yes.
Speaker 0
17.95s
um maino you are looking to take ma'am. or already book.
Speaker 1
23.53s
yaa um ai vil get baak arthar.
Speaker 0
27.59s
Oh okay okay ma'am. If you want me you can directly contact to this number ma'am. Okay ma'am.
Speaker 1
32.27s
Yeah, sure, yeah.
Speaker 0
33.33s
yaa okay andi thanks.