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Call Intelligence

Shreenath with Bharath Kumar — Feb 21, 2026 11:31

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-21 11:31
Duration 0:18
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹3,07,825
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High (Existing Customer)
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Self
Lead Type returning_customer

Conversation Flow

Opening Type other
Opening Quality Functional
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:18 (18s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 7
Rep Words / Customer Words 38 / 21
Rep Longest Monologue 3s
Customer Longest Monologue 4s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:03
Logistics check
Agent confirms how long it will take for the customer to come down.
00:09
Car readiness
Agent creates a soft urgency by stating the car is ready.

Trust Signals

2
High frequency of calls (36 records)
Informal language use

Topics Discussed

Logistics Pickup coordination Baggage

Sentiment Arc Detail

Phase Order Sentiment Note
Entire Call 1 neutral Focused on the logistics of leaving/arriving.

Call Transcript

Click to expand
Source File +919944428811 21-2-2026, 11-31-25am.mp3
Transcript +919944428811_21-2-2026,_11-31-25am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19437