A
Call Intelligence
Shreenath with Bharath Kumar — Feb 21, 2026 09:38
Deal Closed
Hot
Call History
36 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Shreenath.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO 360
Deal Value
₹3,07,825
Purchase Date
Feb 20, 2026
Discount Offered
15.00%
Calls Before Closure
36
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing Customer)
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Bought
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:08 (8s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
1
Rep Words / Customer Words
0 / 18
Rep Longest Monologue
0s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:04
Arrival Confirmation
Customer confirms they will be downstairs in 5 minutes, indicating a high-intent physical visit following a large purchase.
Trust Signals
2
Direct communication with rep by name
Confirmed arrival
Topics Discussed
Logistics
Arrival time
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Purely logistical communication. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello, hello Bharath, mm vara sollittungala sir? Aa keezha aa oru aindhu minutes-la vara solluren, okay okay.