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Call Intelligence

Shreenath with Bharath Kumar — Feb 21, 2026 08:55

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-21 08:55
Duration 1:28
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
7.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹3,07,825
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Client
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Primary
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 1:28 (88s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 39
Rep Words / Customer Words 142 / 118
Rep Longest Monologue 6s
Customer Longest Monologue 5s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Positive Implicit context of the visit to the Wellness Center.
gut microbiome test Rep -- Positive Discussion about filling forms for the pharmacy/medication.

Key Moments

3
00:16
Car arrangement confirmation
Builds trust and ensures the customer actually shows up for the appointment.
00:52
Form filling instruction
Ensures operational efficiency and prevents sample/data mix-ups.
01:11
Customer confirms naming the boxes
Shows high engagement and proactive cooperation from the customer.

Trust Signals

2
Customer follows rep's instructions for arrival
Customer has already made significant payments

Enthusiasm Signals

1
Customer proactively mentions they already wrote names on the boxes to avoid confusion

Confusion Signals

1
Brief confusion about which form to fill (GMBT Pharma)

Topics Discussed

Transport logistics Wellness Center arrival Pharmacy forms (GMBT) Sample/Kit identification Meal status

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Coordinating arrival.
Middle 2 positive Appreciates the car arrangement and logistical help.
Closing 3 positive Agreement on form filling and arrival.

Call Transcript

Click to expand
Source File +919944428811 21-2-2026, 8-55-22am.mp3
Transcript +919944428811_21-2-2026,_8-55-22am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19435