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Call Intelligence

Shreenath with Bharath Kumar — Feb 21, 2026 07:51

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-21 07:51
Duration 6:39
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
10.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹3,26,825
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Primary
Lead Type returning_customer

Conversation Flow

Opening Type warm_callback
Opening Quality Excellent
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Consultative/Service-oriented
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 6:39 (400s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 142
Rep Words / Customer Words 412 / 684
Rep Longest Monologue 18s
Customer Longest Monologue 22s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Travel inconvenience
Yenna ovvoru thadavaiyum inga vandhuttu vandhuttu poyittu irukka mudiyaadhu illaiya?
 logistics Customer Yes solution pivot Excellent

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
mount jaro (mounjaro) Customer -- Positive Weight reduction injection started the previous night.
sleep study Customer -- Interested Doctor recommended sleep study; discussing logistics.
iron shot / vitamin d & b Customer -- Other Ongoing supplement injections.
aiwo 360 program Rep 110000.00 Committed The core package purchased by the customer.

Key Moments

3
00:28
Mount Jaro Injection Confirmation
Confirms the start of a high-value medical intervention.
01:54
Coimbatore Localization Agreement
Critical for customer retention; removes the friction of travel to Chennai.
04:23
40-Week Transformation Promise
The emotional 'hook' and long-term value proposition for the customer.

Discovery Questions

3
Q1 Neenga amma ippa varanumngala?
Q2 Inga vandhu pottukka sonnaangala innaikku?
Q3 Neenga keezha saappida varuveengala?

Trust Signals

3
Sharing personal schedule
Asking rep to handle billing and logistics
Following doctor's 40-week promise

Enthusiasm Signals

2
Mentioning Mount Jaro's fame
Excitement about the 80kg weight goal

Resistance Signals

1
Logistical concern about traveling to Chennai (handled by localizing to Coimbatore)

Confusion Signals

1
Slight confusion on specific MG/dosage of Mount Jaro

Topics Discussed

Weight reduction Mount Jaro Sleep study Vitamin injections Coimbatore logistics Stool collection Family health (Father's angio) Weekly doctor follow-ups

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Very friendly greeting to the rep.
Medical Discussion 2 neutral Detail-oriented regarding injections and sleep study.
Closing 3 positive Happy with the 40-week plan and local arrangements.

Call Transcript

Click to expand
Source File +919944428811 21-2-2026, 7-51-14am.mp3
Transcript +919944428811_21-2-2026,_7-51-14am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19434