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Call Intelligence

Shreenath with Bharath Kumar — Feb 20, 2026 14:42

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-20 14:42
Duration 0:49
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.5/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹3,00,500
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Primary
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality High - Action-oriented and clear.
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:49 (50s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 24
Rep Words / Customer Words 84 / 62
Rep Longest Monologue 7s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Logistical delay
Dress maathittu vandha vandi late aagum (If I change dress and come, the vehicle will be late)
 process Customer Yes alternative solution Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Positive Coordinating the customer's arrival for scans as part of the AIWO 360 package.

Key Moments

3
00:03
Staff notification
Sets the immediate purpose of the call: the scan center visit is ready.
00:10
Family mention
Shows high level of rapport and personalized service regarding the customer's parents.
00:41
Clothing solution
Resolves a potential delay by providing a flexible changing option.

Trust Signals

2
Following agent's advice on clothing
High volume of previous calls (36 records)

Confusion Signals

1
Minor confusion about whether to bring shoes/dress to the scan center

Topics Discussed

Scan center logistics Clothing and shoes for scans Family status (parents eating) Timing and vehicle coordination

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Focused on logistics.
Middle 2 neutral Discussing clothing and timing.
Closing 3 positive Agrees to the plan.

Call Transcript

Click to expand
Source File +919944428811 20-2-2026, 2-42-55pm.mp3
Transcript +919944428811_20-2-2026,_2-42-55pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19433