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Call Intelligence

Shreenath with Bharath Kumar — Feb 20, 2026 11:04

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-20 11:04
Duration 0:16
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹2,80,500
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Customer
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Self
Lead Type walk_in

Conversation Flow

Opening Type other
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:16 (17s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 11
Rep Words / Customer Words 32 / 24
Rep Longest Monologue 5s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Positive Implied by the mention of 'extracting' data/results and the CRM invoice data.

Key Moments

2
00:08
Car arrangement offer
Demonstrates high-touch customer service which reinforces the premium nature of the AIWO 360 package.
00:10
Mention of 'extracting' the rest
Refers to the medical/data extraction part of the AIWO 360 service the customer has paid for.

Trust Signals

1
High (Customer is following agent's logistical instructions)

Topics Discussed

Logistics Customer Comfort Next Steps in Service

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer is clarifying what to do next.
Closing 2 positive Customer agrees to the plan with 'Ok ok'.

Call Transcript

Click to expand
Source File +919944428811 20-2-2026, 11-4-6am.mp3
Transcript +919944428811_20-2-2026,_11-4-6am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19432