A
Call Intelligence
Shreenath with Bharath Kumar — Feb 20, 2026 10:08
Deal Closed
Hot
Call History
36 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO 360
Deal Value
₹3,00,000
Purchase Date
Feb 20, 2026
Discount Offered
15.00%
Calls Before Closure
36
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:30 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | The customer purchased 3 units of AIWO 360 on the day of this call. |
Key Moments
200:15
Direction Guidance
Rep provides clear instructions to the reception to ensure a smooth customer experience.
00:26
Sea Facing Confirmation
Rep confirms he has already handled the customer's specific preference, building high trust and rapport.
Trust Signals
2
Directly asking for the rep by name (Bharat)
Following specific logistical instructions
Enthusiasm Signals
1
Confirming specific luxury preferences (sea facing)
Topics Discussed
Meeting logistics
Naveen (Staff)
Reception directions
Sea facing preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information on who to meet. |
| Middle | 2 | positive | Satisfied with directions and confirmation of Naveen's arrival. |
| Closing | 3 | positive | Confirmed 'sea facing' request was handled. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello.
Speaker 1
0.83s
Hello.
Speaker 0
1.77s
Aa Bharat.
Speaker 1
2.83s
Aa.
Speaker 0
2.97s
Inga yaaru meet pannanga?
Speaker 1
4.57s
Naveen Naveen Naveen varuvaar paarunga.
Speaker 0
6.55s
Naveen vandhiruppaarunga.
Speaker 1
6.91s
Vandhiruppaarunga already Butler Naveen sollittu.
Speaker 0
9.49s
Butler I mean.
Speaker 1
12.07s
Drop pannittaarungalaa?
Speaker 0
14.45s
Aa drop pannittaaru.
Speaker 1
15.43s
Onnum illa sir neenga reception varaiyum straight-aa ulla ponneengaanna left ulla.
Speaker 0
18.97s
Aa sari, anga vandhuruvarendi.
Speaker 1
19.51s
Anga vandhuruvaren ungalukku okay-ngala.
Speaker 0
21.47s
Saringa okay.
Speaker 1
22.25s
Okay, idhula chinna udane enakku call.
Speaker 0
24.35s
Adhu sea facing sollitteengala?
Speaker 1
26.69s
Adhu naan sollitten.
Speaker 0
27.39s
Aa
Speaker 0
29.25s
Okay.