A
Call Intelligence
Shreenath with Bharath Kumar — Feb 20, 2026 09:41
Deal Closed
Hot
Call History
36 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
100.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Shreenath.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO 360
Deal Value
₹3,00,500
Purchase Date
Feb 20, 2026
Discount Offered
15.00%
Calls Before Closure
36
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:11 (12s)
Primary Language
Malayalam
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
5
Rep Words / Customer Words
4 / 12
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 110000.00 | Committed | Invoiced on the same day as the call. |
Key Moments
100:06
Customer mentions stopping something.
Indicates a change in action or process during the transaction phase.
Trust Signals
1
Immediate payment of high-value invoices
Topics Discussed
Transaction coordination
Process status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Functional communication regarding a process or action. |
Call Transcript
Click to expand
Speaker 0
0.55s
Aa aa parayunnathu antaanu.
Speaker 1
2.87s
Aa vaanga paathutta vaanga
Speaker 0
3.87s
Okay.
Speaker 0
6.79s
Illa stop pannidhen.
Speaker 0
9.97s
Ivaa, ivaa, ivaa, ivaa.