A

Call Intelligence

Shreenath with Bharath Kumar — Feb 20, 2026 09:38

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-20 09:38
Duration 0:11
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹2,80,500
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality Functional
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:11 (12s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 9
Rep Words / Customer Words 21 / 20
Rep Longest Monologue 4s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:02
Location Confirmation
Customer confirms they are coming down to meet the rep.
00:09
Final Agreement
Rep confirms meeting point near the TVS Baleno.

Trust Signals

2
Direct coordination for physical meeting
High volume of previous interactions (36 calls)

Topics Discussed

Meeting logistics Physical location coordination

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Checking if the rep is coming down.
Closing 2 positive Agreement to meet.

Call Transcript

Click to expand
Source File +919944428811 20-2-2026, 9-38-43am.mp3
Transcript +919944428811_20-2-2026,_9-38-43am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19429