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Call Intelligence

Shreenath with Bharath Kumar — Feb 20, 2026 09:37

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-20 09:37
Duration 0:38
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹1,12,500
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Ready
Decision Maker Self
Lead Type walk_in

Conversation Flow

Opening Type other
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:38 (39s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 20
Rep Words / Customer Words 32 / 64
Rep Longest Monologue 3s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 112500.00 Other Invoice generated on same day as call.

Key Moments

2
00:05
Arrival Confirmation
Customer confirms they are 5 minutes away, indicating the deal is reaching the final physical touchpoint.
00:22
Meeting Point Set
Agent confirms he will come downstairs to meet the customer, ensuring a smooth handoff.

Trust Signals

2
Customer following specific directions
High frequency of previous interactions

Enthusiasm Signals

1
Customer proactively describing the route to ensure they are correct.

Topics Discussed

Meeting Point Directions Arrival Time Landmarks

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming arrival time.
Middle 2 positive Providing detailed directions and confirming route.
Closing 3 positive Agreement to meet.

Call Transcript

Click to expand
Source File +919944428811 20-2-2026, 9-37-33am.mp3
Transcript +919944428811_20-2-2026,_9-37-33am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19428