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Call Intelligence

Shreenath with Bharath Kumar — Feb 20, 2026 08:45

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-20 08:45
Duration 0:19
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
10.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹1,12,500
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:19 (19s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 13
Rep Words / Customer Words 32 / 28
Rep Longest Monologue 4s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 112500.00 Positive The customer purchased this package on the day of the call.

Key Moments

2
00:01
Customer arrival update
Customer confirms he is in a taxi and will arrive by 9:30 AM.
00:12
Meeting instruction
Agent instructs customer to call upon arrival so he can come downstairs to meet him.

Trust Signals

2
Customer calling to update on arrival
Use of 'bro' by the agent

Enthusiasm Signals

2
Prompt arrival
Clear communication

Topics Discussed

Arrival time Taxi location Meeting point Phone coordination

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Reporting location.
Middle 2 positive Confirming arrival time.
Closing 3 positive Agreeing to meet.

Call Transcript

Click to expand
Source File +919944428811 20-2-2026, 8-45-46am.mp3
Transcript +919944428811_20-2-2026,_8-45-46am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19427