A
Call Intelligence
Shreenath with Bharath Kumar — Feb 20, 2026 08:26
Deal Closed
Hot
Call History
36 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO 360
Deal Value
₹2,80,500
Purchase Date
Feb 20, 2026
Discount Offered
15.00%
Calls Before Closure
36
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Excellent
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:05 (66s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
36
Rep Words / Customer Words
138 / 84
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Positive | Implicitly discussed via the 'blood test' and 'Viva Wellness Center' visit. |
Key Moments
300:04
Arrival Update
Customer confirms they have landed, signaling the start of the service delivery phase.
00:34
Plan A vs Plan B
Agent explains the timing-dependent choice between the Wellness Center and Leela Hotel for the blood test.
00:55
Cab Confirmation
Customer commits to calling back once in the cab to finalize the timeline.
Trust Signals
3
Customer calls agent directly
Willingness to follow agent's 'Plan B'
High-value payment completed
Enthusiasm Signals
2
Good morning greetings
Prompt updates on arrival
Topics Discussed
Airport arrival
Luggage waiting
Viva Wellness Center
Blood test logistics
Breakfast
Leela Hotel (Plan B)
Cab transportation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is proactive in calling the agent upon landing. |
| Middle | 2 | neutral | Discussing logistics of blood tests and hotel vs center. |
| Closing | 3 | positive | Agrees to update the agent once in the cab. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
0.63s
Hello
Speaker 0
1.47s
Aa sollunga.
Speaker 1
1.95s
Aa Bharath, good morning.
Speaker 0
2.93s
Good morning good morning.
Speaker 1
4.23s
Maadhu land aayiruchunga luggage-kkaaga waiting.
Speaker 0
7.17s
Ok ok.
Speaker 1
7.75s
Ippa vandhuruvanga, ippa enga?
Speaker 1
10.79s
Varangunga.
Speaker 0
11.97s
Neenga inga Viva Wellness Center-ukke vandhurunga sir, naanga arrange panrathu.
Speaker 1
17.05s
Okay.
Speaker 0
17.73s
Okengala, ungalukku video kaamichirukka vandhurukkeengala, anga vandhurunga.
Speaker 1
18.35s
Angae
Speaker 0
21.29s
Naan ungalukku naan arrange pannikiren okayngala.
Speaker 1
21.55s
Aa
Speaker 1
23.45s
Saringa okay adhu mudichuttu breakfast blood test eduthuttu.
Speaker 0
27.01s
Aa blood test eduthuralaam.
Speaker 0
29.43s
Ok ok.
Speaker 1
29.59s
Okay okay anga roomla edukkira maadhiri illaingala
Speaker 0
32.13s
Enge sir?
Speaker 1
33.11s
Aa Leelaa?
Speaker 0
34.15s
Aa room adhu naanga kitta varadhukku naan innum oru half an hour-la confirm panniren, neenga varra timing poruthu dhaan sir, neenga oru naangu padhinaidhu naangu muppadhikkulla vandhutteenganna direct-aa inga vandhuralam neenga.
Speaker 1
39.23s
Adhuthaan sir.
Speaker 1
43.91s
Okay
Speaker 0
44.63s
Okengala, konjam late aagura maadhiri irundha dhaan direct-aa namma Leela-kku plan pannadhu, plan B dhaan Leela-va vachirukkom.
Speaker 1
49.99s
O saringa.
Speaker 0
50.87s
Okengala plan onnu namma inga vandhu edukkira maadhiri thaan namma arrange pannunga.
Speaker 1
54.19s
Sari
Speaker 0
54.89s
Ok-ngala?
Speaker 1
55.65s
Okay naan ippo erittu cab-la erittu ungalukku aa cab-la erittu.
Speaker 0
59.25s
Aa appala erittu sollunga evvalavu neram aagumnu adhukku aeththa maathiri arrange pannunga.
Speaker 1
62.07s
Mm.
Speaker 1
63.09s
Chalo
Speaker 0
63.73s
Mm okay.
Speaker 1
64.49s
Okay okay sari.