A
Call Intelligence
Shreenath with Bharath Kumar — Feb 19, 2026 20:47
Deal Closed
Hot
Call History
36 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO 360
Deal Value
₹1,12,500
Purchase Date
Feb 20, 2026
Discount Offered
15.00%
Calls Before Closure
36
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High - Immediate recognition and professional greeting.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
5:13 (313s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
542 / 418
Rep Longest Monologue
18s
Customer Longest Monologue
17s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delay in arrival
Ippa konjam neenga one hour delay varadhunaala...
|
logistics | Customer | Yes | flexibility | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Other | Discussing the specific test to be done upon arrival. |
| aiwo 360 program | Rep | -- | Interested | Implied through the mention of Leela Palace and comprehensive doctor consultations. |
Key Moments
400:23
Fasting Clarification
Ensures the customer arrives prepared for accurate testing.
01:50
Cancer History Disclosure
High trust moment where customer reveals sensitive history, allowing rep to deepen the value of the consultation.
02:51
Knee Surgery Dilemma
Identifies a major pain point and a high-value conversion opportunity for surgical/physio intervention.
04:39
Logistical Adjustment
Rep demonstrates service quality by adjusting plans for the customer's delay.
Discovery Questions
3
Q1
Vera edhaachum doubts irukkumo adhu?
Q2
Previous year test eduthirundheenganna eduthuttu vaanga sir?
Q3
Surgery ippave pannikkalaamaa?
Trust Signals
3
Sharing sensitive cancer history
Asking for rep's opinion on surgery timing
Willingness to bring old records
Enthusiasm Signals
2
Confirming arrival time
Asking for dietician consultation specifically
Confusion Signals
1
Uncertainty about whether to drink water/fenugreek water during fasting
Topics Discussed
Fasting protocols
Epigenetic testing
Vocal cord cancer history
Hernia surgery
Knee MRI and surgery options
Physiotherapy
Dietician consultation
Airport pickup logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about fasting rules. |
| Middle | 2 | neutral | Sharing detailed medical history. |
| Closing | 3 | positive | Confirming logistics for the next day. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello.
Speaker 1
0.69s
Hello
Speaker 0
1.49s
Mm, sollunga sir.
Speaker 1
3.73s
Aa Bharath, good evening.
Speaker 0
5.21s
Good evening, good evening, sollunga sir.
Speaker 1
7.09s
Parathu ippo namma fasting irukkurom illaingala?
Speaker 0
10.45s
Aa aama sir, fasting irukkum sir, naan blood test-laam major eduthaachu namma veetlaye.
Speaker 1
14.27s
Aa
Speaker 0
15.13s
Okengala, idhukku fasting neenga eppadi irundhaalum kaalaila inga vandhaal breakfast appuramaa irukkum sir namma Leela Palace-la.
Speaker 1
19.55s
Aama okay illa kaalaiyila edhuvum saapida mudikka koodaadha endhirichavudane.
Speaker 0
23.55s
Aa ungaloda i20-la Vivo 2 Max ore ninaichu irunga, aama sir ungalukku vandha udane andha ABGNT case test eduppaanga sir vandha udane.
Speaker 1
31.17s
Okay.
Speaker 0
31.47s
Adhukku fasting-la irundhaan better sir, results namakku accurate-aa varum sir.
Speaker 1
35.85s
Ok. Aennaa coffee andha idhuvae illa thanni
Speaker 0
37.79s
Thanni mattum kudichukkonga, thanni mattum avoid pannunga, neenga eppadiyum.
Speaker 1
40.55s
Aa sir.
Speaker 1
43.85s
Aa
Speaker 0
43.95s
Enakku therinju fasting-laye vandhutta better sir enakku therinju.
Speaker 1
48.03s
Okay.
Speaker 0
49.07s
Okengala?
Speaker 0
50.53s
Vera edhaachum doubts irukkumo adhu?
Speaker 0
53.29s
Aa rende theni mattum kudikkanum.
Speaker 0
57.05s
Naan maathiri.
Speaker 0
59.01s
Vethi vendhaya thanni kudikkalaam, adhellam kudikkalaam sir. Vendhaya thanni ellaam kudikkalaam, kudikkalaam, kudikkalaam. Morning eppadi eduppaanga, adhu mattum eduthukkuraanga. Okay, adhu mattum eduthukkanga, onnum problem illa. Namma major-aa edukkura breakfast-laam eduthaachunna, namma ippo Epigenetic acid test mattum dhaan edukka porom. Okay, okay, okay, okay. Sir, adhai eduthuttu appuram vena after food saappittukkalaam. Aa, adhukkappuram neenga food saappittukkalaam. Okay, okay.
Speaker 1
60.25s
Adhellam kudikkalam sir, vendhaya thannilaam kudikkalam, kudikkalam, kudikkalam.
Speaker 1
64.89s
Okay.
Speaker 1
66.13s
Adhu mattum eduthukkonga.
Speaker 1
67.59s
Majora edukkura blood test.
Speaker 1
70.13s
Okay okay.
Speaker 0
77.31s
Ok.
Speaker 1
78.67s
Okay, vera doubt undu?
Speaker 1
85.15s
Illa doctor paarthu avar solluvaaru, records kondu varanumaa? Aennaa records kondu varanumaa?
Speaker 0
93.49s
Neenga previous year test eduthirundheenganna eduthuttu vaanga sir, compare pannikkalaam namma, munnaadi edutha andha gap-la ippayum evvalavu improve aayirukkunnu therinjukkalaam.
Speaker 1
99.39s
Andha blood test illa blood test illa idhu appa pesanum.
Speaker 0
101.15s
Mm.
Speaker 1
106.93s
Aa good evening Bharath.
Speaker 0
108.23s
Aa good morning sir, aa good evening sir, sollunga sollunga sir.
Speaker 1
109.99s
Sollunga sir.
Speaker 1
110.97s
Aa onnum illa, ippo enakku vandhu irandu aayirathu irandu-la vocal cord-la cancer treatment panni irundhen.
Speaker 0
119.41s
Okay okay sir.
Speaker 1
120.43s
Adhukkappuram okay, endha prachanaiyume illai, adhu initial time-la irukku.
Speaker 0
124.65s
Mm.
Speaker 1
125.11s
Pillaiyaadikkal checkup poyittu irundhen.
Speaker 1
128.57s
Hello, okay anna, onnum illa.
Speaker 0
130.37s
Mm okay.
Speaker 1
131.17s
Adhu onnu, appuram hernia operation oru onnoḍaayirathukku munnaadi panniyirukken.
Speaker 0
134.23s
Oru
Speaker 0
136.77s
Okay.
Speaker 1
137.15s
Indha rendu dhaan ennudaiya total-aave enakku vera endha operation kidaiyaadhu.
Speaker 0
141.07s
Oh okay appa okay okay sir.
Speaker 1
143.07s
Aama, adhai pathi oru consult pannikkalam illa? Pannikkalam.
Speaker 0
145.45s
Pannikkalaam sir, neenga enna A to Z ungalukku enna doubts irukko consultation-la namma pannikkalaam sir namma.
Speaker 1
149.75s
Okay, appuram business-ku vandhu left knee nalla change irukkunnaanga, MRI scan.
Speaker 1
154.53s
X-ray ellame irukku.
Speaker 0
156.41s
Mm.
Speaker 1
157.17s
Ninety five percent-aa therinjirukkungiraanga, but ippa strengthening pannittu irukkaanga.
Speaker 0
161.21s
Mm mm mm.
Speaker 1
161.91s
Adhai pathiyum kandippa oru opinion enna pannalaam.
Speaker 0
163.93s
Namma physiotherapist iruppaanga avanga kitta namma kandippaaga.
Speaker 1
166.89s
Illanga doctor-ukku paarthuttu illa naan sollidhu surgery.
Speaker 0
169.29s
Aamaanga.
Speaker 1
171.35s
Ippave pannikkalaamaa? Aennaa niraiya opinion poyittu irukkunga.
Speaker 0
173.15s
Niraiya.
Speaker 0
174.43s
Adhigam ungalukku ennenna doubts irukko ellaam ippo panneenganna ippo.
Speaker 1
175.45s
Ennenna doubts irukko ellam, ippo panneenganna ippo panra knee surgery ellam irubathi aindhu muppathi years-ku prachanai illa.
Speaker 1
183.07s
Yen kashtappadureengannu oruthar solraanga.
Speaker 0
186.01s
Onnum problem illa sir namma idhu ella doubts-kkaana solution naalaikku namma irukkira scan-a mudichuttu last-aa namma doctor consultation-la utkaarumbodhu idhu ungalukku ellaathukkume ungalukku answer namma pannalaam sir clear-aa clear-aa.
Speaker 1
196.65s
Maina avangalukku adha pathi enna theriyanumnga.
Speaker 0
199.51s
Kandippaaga.
Speaker 1
199.89s
Enna pannanum, ippa irukkira position paarthuttu.
Speaker 0
202.37s
Mm mm mm.
Speaker 1
203.39s
Surgery pannikkiradhu best-aa?
Speaker 0
205.37s
Mm.
Speaker 1
205.91s
Illa age aana pinnaadi ingae aindhu padhaindhu varudhu, adhuvaraikkum siramam pannanum illaingala?
Speaker 0
210.95s
Puriyuthu puriyuthu sir.
Speaker 1
212.79s
Aama, aana strengthening poyittu irukkaanga, panraanga.
Speaker 0
213.45s
Aa
Speaker 0
216.03s
Okay okay sir.
Speaker 1
218.45s
Adhanaala adhu konjam enakku adhu ennangiradhu.
Speaker 0
221.11s
Kandippa sir, naalaikku namma ellaathukkumaana answer-a namma inga namakku thanithani doctors irukkaanga.
Speaker 0
226.31s
Physiotherapy moolayamaavum adhu ennenna ellaam panna strengthen pannalaamndradhu namma physiotherapist moolama kodukka solrom.
Speaker 0
231.77s
Namma dietitian team irukkaanga, doctor team irukkaanga.
Speaker 1
234.45s
Aa main-aa adhu venum dietician idhu.
Speaker 0
236.91s
Light Asian team-um kandippa irukkaanga saringa namma adhukkaana consultation-um namma arrange panni kudukkalaam naalaikku.
Speaker 1
241.99s
Okay naanga enna maathiri draw panna eppadi pannanum?
Speaker 0
244.19s
Aa kandippaa kandippaa.
Speaker 1
245.47s
Naan mudinja alavu pazhaiya record irukkiradhu ondru rendu eduthuttu varaanga.
Speaker 0
248.77s
Aa
Speaker 1
248.83s
Main-aa varadhu illainga.
Speaker 0
250.47s
Sure sure.
Speaker 1
251.83s
Okay okay okay okaynga.
Speaker 0
254.21s
Idhula doubts irukkangalaa adhu?
Speaker 1
256.51s
Hello, okaynga brother, naan naalaiku kaalaiyil naan land right-la kooppittu vandhunga.
Speaker 0
263.21s
Aa naalaikku kaalaila land aayittu
Speaker 1
264.23s
Andha location thaan varanum neenga direct vandhu vandhukkanum.
Speaker 0
266.87s
Directa inga vandhurunga aama.
Speaker 1
268.59s
Okay.
Speaker 0
269.09s
Illa naalaiku neenga land aayittu phone pannunga.
Speaker 1
271.23s
Okay.
Speaker 0
271.33s
Naan ungalukku naan oru neenga munnaadi ettu o'clock appadiye land aayiduveenga kittathatta ettu forty five-ku vandhuruveengannu sollirundheengala?
Speaker 1
277.51s
Adhaan enbadhu padhinaindhu land aagi angirundhu vara time adhaan.
Speaker 0
279.93s
Adhaan nine o'clock appadi varuveengannu sollirundheenga, adhukku edhara maadhiri right night prepare pannirundhom. Ippa konjam neenga one hour delay varadhunaala right night marubadiyum change pannanum ungalukkaaga.
Speaker 1
281.89s
Aamaa.
Speaker 1
288.37s
Ok ok.
Speaker 0
289.01s
Maybe neenga direct-aa wellness center varradha illa direct-aave Leela Palace poyittu.
Speaker 1
293.27s
Aa
Speaker 0
293.55s
Angaye ungalukku vandhu epigenetic test eduthu udane saappittu mudichuttu neenga appuramaa namma service-laam start panra maadhiri plan pannirukkom sir naanga ippodhaikku.
Speaker 1
300.67s
Ithu
Speaker 0
301.89s
Naalaiku neenga call pannittu sollunga, direct-aa naan Leela kooppittu poradha illa inga vandhu per kooppittu poradha naan ungalukku inform pannunga, okay-ngala?
Speaker 1
307.23s
Saringa.
Speaker 1
308.63s
Sari sari.
Speaker 0
309.57s
Okay okay.
Speaker 1
310.61s
Okay.
Speaker 0
311.55s
Thank you.
Speaker 1
311.81s
Thank you thank you.
Speaker 0
312.69s
Mm-hmm.