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Call Intelligence

Shreenath with Bharath Kumar — Feb 17, 2026 17:43

Deal Closed Hot
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-17 17:43
Duration 3:01
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹3,27,325
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 15% into call
Pitch Approach Consultative Logistics
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:01 (181s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 86
Rep Words / Customer Words 412 / 284
Rep Longest Monologue 18s
Customer Longest Monologue 12s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics/Capability

Objections

2
Objection Category Raised By Handled Technique Quality
Dinner cost at Leela
Annaikku night dinner mattum namma pay panra maadhiri irukkum bro.
 price Customer Yes value addition / flexibility Excellent
Mother cannot run for the test
Walking pannuvaanga, walking panna oduvaangalaannu theriyala.
 capability Customer Yes alternative solution Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 110000.00 Positive Main program being coordinated.
vo2 max test Customer -- Interested Requirement for shoes for the test.
rmr test Rep -- Other Alternative for the mother who cannot run.

Key Moments

3
00:53
Discount Negotiation
Agent confirms reducing the room rate from 80k to 15k and applying a 15% discount.
01:41
Dinner with 'A'
Agent mentions a potential dinner with a key figure, increasing the perceived value of the visit.
02:35
RMR Test Alternative
Crucial for closing the deal for the mother, removing a physical barrier to participation.

Discovery Questions

2
Q1 Ungalukku agenda maadhiri edhaachum irukkungala ungalukku pesa?
Q2 Amma oduvangala sir?

Trust Signals

3
Asking for flight confirmation
Discussing mother's health tests
Accepting invoice terms

Enthusiasm Signals

2
Okay that's perfect
Friday confirm pannunga appointment

Resistance Signals

1
Initial concern about dinner costs at Leela

Confusion Signals

1
Clarification on shoe requirements for Vivo 2 Max

Topics Discussed

Leela Palace Stay AIWO 360 Program Invoice Generation Flight Logistics RMR Test Vivo 2 Max Discounts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Clarifying logistical doubts.
Middle 2 positive Satisfied with the discount and room arrangements.
Closing 3 positive Ready to book flights and proceed.

Call Transcript

Click to expand
Source File +919944428811 17-2-2026, 5-43-36pm.mp3
Transcript +919944428811_17-2-2026,_5-43-36pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19424