A
Customer Shreenath
Phone +919944428811
Rep Bharath Kumar
Team Sales
Date 2026-02-17 10:50
Duration 9:54
Source None

Call History

36 attempts
Total Attempts36
First CallFeb 17, 2026
Last CallFeb 25, 2026
Total Talk Time53.9 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Shreenath. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO 360
Deal Value ₹2,80,500
Purchase Date Feb 20, 2026
Discount Offered 15.00%
Calls Before Closure 36
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Hot
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 6
Pitch Start 35% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 9:54 (595s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 168
Rep Words / Customer Words 1142 / 684
Rep Longest Monologue 42s
Customer Longest Monologue 28s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Room cost is high
Yenna inga Leela-voda cost vandhu irubathi irandu aayirathu kitta varum oru room-ku
price Customer Yes discounting/value addition Good
Request for higher family discount
Sari, oru family package-ku edho konjam discount konjam.
price Customer Yes escalation/incentive Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer 110000.00 Positive Main package for 3 family members
leela palace stay / room booking Rep 19000.00 Positive Logistics for the visit
gut microbiome test Rep -- Interested Part of the diagnostic process

Key Moments

4
01:35
Room Rate Negotiation
Agent secures trust by offering a significant discount on the luxury stay.
03:13
Father Joins Call
The decision-making dynamic shifts as the father asks about the agent's background and pushes for a family discount.
05:04
15% Discount Promise
This effectively closes the deal, moving the price to approximately 95k per person.
09:25
Invoice Structure Agreement
Agreement to split invoices for cash limit compliance (under 2L) ensures smooth payment.

Discovery Questions

4
Q1 Eppadi irukkeenga?
Q2 Ennaikku varalaamnu plan pannirukkeenga?
Q3 Native Chennaigala?
Q4 Idhudhaan highest package-ungala?

Trust Signals

3
Sharing personal details about native place
Asking for the agent by name (Bharath)
Willingness to pay cash on arrival

Enthusiasm Signals

2
Confirming flight times immediately
Agreeing that 'A to Z analysis' is better

Resistance Signals

2
Questioning the room cost at Leela Palace
Pushing for a higher discount than 10%

Confusion Signals

1
Clarification on whether the price was 1 Lakh or 1.10 Lakh

Topics Discussed

Flight Logistics Hotel Accommodation Family Discounts Epigenetic Testing DEXA Scan VO2 Max Invoice Splitting Cash Payment Limits

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Warm greetings and logistics talk.
Negotiation 2 neutral Focused on discount percentages and room costs.
Closing 3 positive Happy with the 15% discount promise and next steps.

Call Transcript

Click to expand
Source File +919944428811 17-2-2026, 10-50-1am.mp3
Transcript +919944428811_17-2-2026,_10-50-1am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19423