A
Customer None
Phone +919941901171
Rep Bharath Kumar
Team Sales
Date 2026-02-18 11:27
Duration 24:41
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 18, 2026
Last CallFeb 18, 2026
Total Talk Time24.7 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 15.00%
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Curious
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Educational / Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending follow_up_scheduled

Call Structure

Duration 24:41 (1481s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 148
Rep Words / Customer Words 2842 / 614
Rep Longest Monologue 118s
Customer Longest Monologue 32s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Price is too high compared to Metropolis
Lister Metropolis-la... aindhu aayirathu... package irukkum... inga 1 lakh solreengala?
price Customer Yes value stacking & differentiation Good
I don't need the Epigenetic test
Ippa naan indha epigenetic test enakku vendaam... customize panni package edukka mudiyuma?
product_fit Customer Yes bundling / discounting Average

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 8000.00 Interested Core blood test service with 12 parameters.
aiwo 360 program Rep 110000.00 Price_Sensitive Comprehensive package including scans and biological age testing.
aiwo 360 program Rep 75000.00 Neutral Package without the epigenetic test.

Key Moments

4
01:04
Customer mentions father's heart block history.
Pivot point where the rep moves from basic checkup to high-value preventive care.
02:39
Explanation of the 4 stages of disease.
Establishes the 'Why IO' value proposition over standard labs.
14:40
Price reveal of 1.1 Lakh INR.
Major friction point; customer immediately compares to 5k Metropolis test.
21:24
Customer asks to customize/remove Epigenetic test.
Indicates the customer is seriously considering the purchase but negotiating on price.

Discovery Questions

3
Q1 General checkup edukkanumnu paakkureengala illa ungalukku specific concerns?
Q2 Biological age pathi ungalukku edhaachum idea irukkungala sir?
Q3 EPA DHA pathi ungalukku idea irukkungala sir?

Trust Signals

3
Sharing family medical history
Mentioning use of Whoop wearable
Asking detailed questions about lab locations (US labs)

Enthusiasm Signals

2
Interest in Stage 1 detection concept
Interest in biological age vs chronological age

Resistance Signals

2
Comparing price to Metropolis (5k vs 110k)
Asking to remove the Epigenetic test to lower cost

Confusion Signals

1
Difference between Gene test and Epigenetic test

Topics Discussed

Thyroid Heart Blocks Preventive Care Metropolis Comparison VO2 Max DEXA Scan Gut Microbiome Epigenetic Age Valentine's Day Discount Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard inquiry response.
Discovery 2 neutral Shared family history and health goals.
Price Reveal 3 neutral Significant pushback on the 1.1L price point.
Closing 4 positive Agreed to review documents and speak to a mentor.

Call Transcript

Click to expand
Source File +919941901171 18-2-2026, 11-27-10am.mp3
Transcript +919941901171_18-2-2026,_11-27-10am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19422