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Call Intelligence

Dhanaram Ramachandran with Bharath Kumar — Feb 12, 2026 18:27

Deal Lost Warm
Customer Dhanaram Ramachandran
Phone +919941886236
Rep Bharath Kumar
Team Sales
Date 2026-02-12 18:27
Duration 1:29
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformig
Lead DateFeb 10, 2026
CityChennai
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investi_need_more_information

Call History

1 attempt
Total Attempts1
First CallFeb 12, 2026
Last CallFeb 12, 2026
Total Talk Time1.5 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Dhanaram Ramachandran. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 45% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 1:29 (89s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 31
Rep Words / Customer Words 168 / 112
Rep Longest Monologue 10s
Customer Longest Monologue 9s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Stay requirement for local resident
Program ungalukku adhu naanga vandhu naan vandhu anga stay pannanuma illa vandhu polama appadi enna irukku?
 logistics Customer Yes value-based justification Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
healthcation program Rep -- Interested Explaining the variety of programs available.

Key Moments

3
00:10
Language Switch
Customer requested Tamil; Rep's immediate compliance built instant rapport.
00:52
Sleep Study Mention
Justified the need for a stay even for a local resident, moving the needle on logistics.
01:26
Callback Agreement
Solidified the next step in the sales funnel.

Discovery Questions

2
Q1 neenga endha concern-kkaaga education retreat-kkaaga plan panreenga?
Q2 Eadhaachum end concerns irukkaa illa eadhaachum specific goal-kkaaga edukkeengalaa?

Trust Signals

2
Sharing specific location (Nungambakkam)
Agreeing to a specific callback time

Enthusiasm Signals

1
Asking specific logistical questions about staying over.

Confusion Signals

1
Unsure if stay is mandatory since he lives in the same city.

Topics Discussed

Program Durations Stay Requirements Location (Nungambakkam/MRC Nagar) Sleep Study Basic Wellness Goals

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming identity and requesting Tamil.
Discovery 2 neutral Asking about program dates and stay logistics.
Closing 3 neutral Agreeing to a 7:30 PM callback.

Call Transcript

Click to expand
Source File +919941886236 12-2-2026, 6-27-52pm.mp3
Transcript +919941886236_12-2-2026,_6-27-52pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19421