A
Customer Kandaswami
Phone +919941255595
Rep Bharath Kumar
Date 2026-02-18 18:55
Duration 0:07
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 18, 2026
Last CallFeb 18, 2026
Total Talk Time1.5 min
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Technical Quality
0.0/10

Active Alerts

3
!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with Kandaswami.

!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Kandaswami. Coaching opportunity.

!

Low Performance: Bharath Kumar

Bharath Kumar scored 0.0/10 on call with Kandaswami. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English
Brand Awareness unknown
Brand Sentiment unknown
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker unknown
Lead Type None

Conversation Flow

Opening Type other
Opening Quality N/A
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending information_sent

Call Structure

Duration 0:07 (8s)
Primary Language English
Code Switching None
Total Speaker Turns 1
Rep Words / Customer Words 0 / 0
Rep Longest Monologue 0s
Customer Longest Monologue 0s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence None
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Voicemail Trigger
The call failed to reach the prospect, resulting in no conversation.

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Voicemail greeting only.

Call Transcript

Click to expand
Source File +919941255595 18-2-2026, 6-55-50pm.mp3
Transcript +919941255595_18-2-2026,_6-55-50pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19420