A
Call Intelligence
Kandaswami with Bharath Kumar — Feb 18, 2026 18:53
Deal Lost
Warm
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Kandaswami. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Kandaswami.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
6% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:19 (80s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
78 / 22
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
3 (max 14.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Initial outreach to discuss interest. |
Key Moments
200:05
Introduction of IO 360
Establishes the purpose of the call.
01:03
Call put on hold
The call loses momentum as the agent or system puts the customer on hold.
Confusion Signals
1
Customer reacting to hold music: 'Edo IPO appadindraan'
Topics Discussed
IO 360 Program
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers but seems distracted or in a noisy environment. |
| Middle | 2 | neutral | Customer is heard talking to others or reacting to the hold music. |
Call Transcript
Click to expand
Speaker 1
0.01s
Sir your name and reason for calling I will see if this person is available.
Speaker 1
5.29s
Hello sir, this is Bharath from IO. You recently showed interest in IO 360 program sir. Is it the right time to start with you regarding this sir? Thank you.
Speaker 1
18.77s
Thanks Bharath. Please stay on the line.
Speaker 1
35.55s
Hello.
Speaker 0
36.47s
Hello.
Speaker 1
38.53s
Hello.
Speaker 0
38.63s
Hello.
Speaker 1
40.21s
Hello sir.
Speaker 0
44.95s
Hello.
Speaker 1
47.27s
Sarippa, aa sari, evvalavu paathukkonga neengala? Aa aa, thank you.
Speaker 0
51.97s
Hello.
Speaker 0
57.13s
Hello.
Speaker 0
60.17s
Edo IPO appadindraan, hello sir.
Speaker 1
63.43s
The person you are speaking with has put your call on hold, please stay on the line.
Speaker 0
72.75s
Hello, idhu enna paakkaan varaan irukku.
Speaker 1
77.75s
Hello sir, kekkudhunga.
Speaker 0
78.91s
Pan pari.