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Call Intelligence

None with Bharath Kumar — Feb 13, 2026 17:38

Deal Lost Warm
Customer None
Phone +919940630012
Rep Bharath Kumar
Team Health Advisory
Date 2026-02-13 17:38
Duration 3:25
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time3.5 min
Rep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 45% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 3:25 (205s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 382 / 294
Rep Longest Monologue 22s
Customer Longest Monologue 10s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment No
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Side Effects

Objections

1
Objection Category Raised By Handled Technique Quality
Nerve sensations/Side effects
Thala fulla mela fulla appadiye narambellaam oru maadhiri irundhadhu
 product side effects Customer Yes education/normalization Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
melatonin Customer -- Interested Customer asking about dosage and side effects (nerve sensations).
ashwagandha Rep -- Positive Suggested to reduce stress hormones.
l-theanine (ltn) Rep -- Positive Suggested for calming the mind and reducing racing thoughts.

Key Moments

3
01:06
Customer describes nerve sensations.
Critical objection that could have ended the sale if not handled.
02:09
Agent explains dosage timing (1-2 hours before sleep).
Corrects customer's usage error, building trust.
02:35
Introduction of Ashwagandha and L-Theanine.
Successful cross-sell/upsell moment.

Discovery Questions

2
Q1 Melatonin kottathula irundhu appadi irukkunnu solreenga?
Q2 Thookkathukkaaga kekkureengala?

Trust Signals

2
Sharing previous medical history
Asking for the agent's professional opinion on dosage timing

Enthusiasm Signals

1
Agreement with the multi-supplement approach

Resistance Signals

1
Mentioning side effects from previous use

Confusion Signals

1
Uncertainty about why the first dose caused a 'heavy' feeling the next day

Topics Discussed

Melatonin dosage Side effects Natural hormones Stress management Ayurvedic extracts Sleep hygiene

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Concerned about nerve sensations felt after initial use.
Middle 2 neutral Asking about dosage timing and how the hormone works.
Closing 3 positive Agrees to the suggested combination of three supplements.

Call Transcript

Click to expand
Source File +919940630012 13-2-2026, 5-38-45pm.mp3
Transcript +919940630012_13-2-2026,_5-38-45pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19418