A
Customer Karthikeyan
Phone +919940575879
Rep Bharath Kumar
Team Sales
Date 2026-02-16 15:12
Duration 11:32
Source facebook_ad

Call History

1 attempt
Total Attempts1
First CallFeb 16, 2026
Last CallFeb 16, 2026
Total Talk Time11.6 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Technical Quality
9.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Karthikeyan. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package AIWO TURMERIC EXTRACT & Aiwo Ultimate Omega 3
Deal Value ₹9,642
Purchase Date Mar 02, 2026
Discount Offered 10.00%
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Medium
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique direct_close
Call Ending natural_end

Call Structure

Duration 11:32 (692s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 145
Rep Words / Customer Words 1248 / 312
Rep Longest Monologue 75s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Timing

Objections

2
Objection Category Raised By Handled Technique Quality
Already took a checkup elsewhere
naan oru week munnaadi naan vera edhuvum eduthutten
time Customer Yes differentiation Excellent
High Price
Evvalavunga varumppa namakku package?
price Customer Yes value stacking & discounting Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 112000.00 Neutral Main program being pitched
epigenetic test Rep -- Interested Part of the IO 360 package

Key Moments

4
01:20
Customer reveals he already took a test elsewhere.
Critical pivot point where the rep had to save the lead from going cold.
04:44
Explanation of Epigenetic Age Test.
The moment the customer's engagement increased significantly.
07:28
Analogy of Tamil actors Vijay and Vikram.
Strong cultural rapport building that made the concept of longevity relatable.
10:37
Price reveal (1.12 Lakhs).
The primary hurdle for conversion.

Discovery Questions

3
Q1 Edhaachum specific concerns irukka illa general checkup-kkaaga edukkanumnu aasaippadureengala?
Q2 Ippo ungalukku edhaavadhu process-la irukkungala sir, weight loss process-la?
Q3 Neenga I O one eight one blood test pathi kelvippattirukkeengala?

Trust Signals

2
Shared details about recent medical tests
Asked clarifying questions about specific tests (CGM, Blood tests)

Enthusiasm Signals

2
Positive reaction to the concept of 'reverse aging'
Recognition of the founder (Sivasankaran)

Resistance Signals

2
Already took a test elsewhere
Price sensitivity regarding the 1.12L package

Confusion Signals

1
Initially confused about what the package included compared to normal biochemistry

Topics Discussed

IO 360 Program Preventive Healthcare Epigenetics Biological Age CGM (Continuous Glucose Monitoring) Gut Health Weight Loss Founder Reputation

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly defensive about having already taken a test elsewhere.
Discovery/Pitch 2 neutral Engaged with the explanation of epigenetic aging and biological age.
Closing 3 neutral Considering the high price point and need for family consultation.

Call Transcript

Click to expand
Source File +919940575879 16-2-2026, 3-12-25pm.mp3
Transcript +919940575879_16-2-2026,_3-12-25pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19417