A
Customer Rubesh Yuvaraj
Phone +919940560324
Rep Bharath Kumar
Team Sales
Date 2026-02-16 16:55
Duration 14:49
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 16, 2026
Last CallFeb 16, 2026
Total Talk Time14.8 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Solo
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending other

Call Structure

Duration 14:49 (889s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 115
Rep Words / Customer Words 1842 / 312
Rep Longest Monologue 108s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price
Romba expensive-aa irukku sir ithu.
price Customer Yes value stacking & comparison Excellent
Need time to think
Sari naan idhu enakku konjam time kudunga, naan yosichittu varen.
delay Customer Yes low-friction cta Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer 110000.00 Negative Whole body master checkup program including blood tests, VO2 Max, DEXA, and Epigenetics.
consultation Customer Mentioned Interested A free 20-30 minute consultation to explain health concerns and IO services.

Key Moments

4
01:34
Stage 1 vs Stage 3 Explanation
Established the core value proposition of preventive care.
08:56
Price Reveal (1.1 Lakhs)
Critical moment where customer showed significant resistance.
11:05
Celebrity Aging Analogy
Successfully re-engaged customer interest after the price shock.
12:53
Free Mentor Session Pivot
Saved the lead by moving to a no-cost commitment.

Discovery Questions

5
Q1 Are you from Chennai?
Q2 Is there a specific reason for registering or just a general checkup?
Q3 Do you have any knowledge about VO2 Max test?
Q4 Have you heard of DEXA scan?
Q5 Do you have any idea about Epigenetic age test?

Trust Signals

3
Sharing occupation
Confirming location
Agreeing to share email ID

Enthusiasm Signals

2
Asking 'Enna maathiri idhu idhula ennenna cover pannuveenga?'
Acknowledging the logic of preventive care ('Puriyuthu sir')

Resistance Signals

2
Direct price objection
Stating he needs time to think

Confusion Signals

2
Confusion between PO2 and VO2 Max
Unfamiliarity with Epigenetics

Topics Discussed

IO 360 Package Preventive Care VO2 Max DEXA Scan Visceral Fat Gut Microbiome Food Intolerance Epigenetics Biological Age Pricing and Discounts Mentor Session

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but slightly confused about the brand.
Discovery/Pitch 2 neutral Asks clarifying questions about tests and processes.
Price Reveal 3 negative Immediate pushback on the 1 Lakh price point.
Closing 4 positive Appreciates the offer of a free mentor session.

Call Transcript

Click to expand
Source File +919940560324 16-2-2026, 4-55-7pm.mp3
Transcript +919940560324_16-2-2026,_4-55-7pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19416