A
Call Intelligence
None with Bharath Kumar — Jan 22, 2026 18:48
Deal Lost
Warm
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Recognizes brand from previous call
Brand Sentiment
Neutral
Readiness to Buy
Warm
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:14 (15s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
32 / 14
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Not free
Aa sir, sollunga sir, free-aa irukkeengala? Traveller-a kooppidattoma?
|
time | Customer | Yes | agreement and deferral | Average |
Key Moments
200:01
Introduction and Context Setting
Rep establishes identity and continuity from a previous call.
00:12
Call Deferral
Agreement that the customer will call back, ending the interaction due to lack of current availability.
Trust Signals
1
Recognition of the rep's previous call
Resistance Signals
1
Current unavailability
Topics Discussed
Availability
Previous contact
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Agrees to call back. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello, hello.
Speaker 0
0.55s
Hello.
Speaker 1
1.27s
Hello sir, IOL irundhu Bharath pesuren sir, madhiyanam pesittu irundhenla sir.
Speaker 0
5.45s
Enthirundhu?
Speaker 1
6.35s
Aiyo aiyo sir.
Speaker 0
8.47s
Aa sir, sollunga sir, free-aa irukkeengala? Traveller-a kooppidattoma?
Speaker 1
9.57s
Aa free-aa irukkeengalaa?
Speaker 1
12.55s
Aa, neengal thirumba kooppidunga sir.
Speaker 0
14.01s
Aa.
Speaker 1
14.55s
Mm