A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 14:34
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
48 / 52
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of follow-through
Innum yaarum call pannala... Pesaleenga, naan kettuttu varennu dhaan sonnaanga
|
process | Customer | Yes | acknowledgment | Average |
Key Moments
200:15
Identity Clarification
Rep identifies himself as Venkat from GTVCR office to clear confusion.
00:25
Customer Complaint
Customer notes that they were told someone would call back but no one has yet.
Resistance Signals
1
Confusion about identity of the caller
Confusion Signals
1
Illa illa rendu minutes-la naan oruthar kitta pesinen neengalaavathu
Topics Discussed
Internal coordination
Previous call status
Identity of the representative
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is responsive but waiting for information. |
| Middle | 2 | neutral | Confusion over which representative is calling and who they spoke to previously. |
| Closing | 3 | neutral | Accepts the rep's promise to check and call back. |
Call Transcript
Click to expand
Speaker 0
1.17s
Hello
Speaker 1
2.17s
Hello
Speaker 0
3.05s
Aa sollunga sir.
Speaker 1
4.21s
Sir, ippo ungalukitta Janardhanam sir pesunaangalaa?
Speaker 0
8.11s
Innum yaarum call pannala, aama aama sollunga, aama aama sollunga.
Speaker 1
9.35s
Aamaa aamaa.
Speaker 1
11.43s
Peggiraraa?
Speaker 0
13.05s
Idhukku enna neenga enkitta pesuneengala avangala sir neenga?
Speaker 1
15.09s
Naan Venkat pesuren GTVCR office-la irundhu.
Speaker 0
17.45s
Illa illa rendu minutes-la naan oruthar kitta pesinen neengalaavathu.
Speaker 1
19.73s
Pesuneengala? Illa illa naan illa, naan thaan number unga number naan thaan koduthen pesiṭten.
Speaker 0
23.01s
Aa okay sollunga sir.
Speaker 1
24.83s
Illa pesittu aanaa kekkalaanga.
Speaker 0
25.67s
Pesaleenga, naan kettuttu varennu dhaan sonnaanga, innum yaarum edhuvum solla veinga.
Speaker 1
28.95s
Sari okay.