A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 14:29
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Influencer
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
1:22 (82s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
36
Rep Words / Customer Words
184 / 102
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Branch location/closure
Illa sir ippo ungaludhu Aryapuram branch irukkaa closed-aa sir?
|
logistics | Customer | Yes | direct correction | Excellent |
Key Moments
300:12
Location Clarification
Corrected the customer's misconception about the branch being closed or in the wrong spot.
00:27
Identity Disclosure
Customer reveals they are calling from TTV Dinakaran's office, changing the call's priority level.
01:05
Meeting Efficiency Logic
Rep explains that coming without a specific agenda or the right people present would be a waste of time.
Discovery Questions
2
Q1
Enna service-kkaaga vareengannu therinjikalaamaa sir?
Q2
Neenga yaar kooda pesanumnu edhukkaaga pesuneengannu sonnenganna?
Trust Signals
2
Mentioning high-profile names (TTV Dinakaran)
Willingness to visit the office
Resistance Signals
1
Vagueness about the purpose of the visit
Confusion Signals
2
Confusion about branch location (Aryapuram vs MRC Nagar)
Uncertainty about which manager to speak to
Topics Discussed
Branch Location
Meeting Coordination
TTV Dinakaran Office Inquiry
Service Requirement Clarification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about branch status. |
| Middle | 2 | neutral | Unsure of who exactly they need to meet or for what purpose. |
| Closing | 3 | neutral | Agrees to get more details and wait for the location. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.31s
Hello.
Speaker 0
2.15s
Hello sir, this is Bharath from IO.
Speaker 1
4.49s
Sari sir.
Speaker 0
5.61s
Aa sollunga sir, idho query raise pannirundheenga illa.
Speaker 1
8.13s
Illa sir ippo ungaludhu Aryapuram branch irukkaa closed-aa sir?
Speaker 0
12.01s
Irukku sir, MRC Nagar-la irukku sir. Sir, neenga anga pharmacy-kku poyiruppeengannu ninaikkiren, anga kidaiyadhu, MRC Nagar-laye Leela Palace pakkathula TVS Belisha Towers-nu oru.
Speaker 1
14.53s
Neenga anga paarunga.
Speaker 1
17.65s
Illa.
Speaker 0
21.07s
Thousand floor-la fifth floor varanum sir neenga.
Speaker 1
23.25s
Pith floor-nga.
Speaker 0
24.35s
Aamaam.
Speaker 1
24.69s
Saringa sir. Okay. Enna
Speaker 0
25.59s
Enna service-kkaaga vareengannu therinjikalaamaa sir?
Speaker 1
27.73s
Illa naan TTV Janakaran saaroda office-la irundhu pesuren.
Speaker 0
31.57s
Aa sollunga sir.
Speaker 1
32.81s
Avaroda secretary manager indha idhula yaarukkuna pesanumnu sonnaaru.
Speaker 0
39.17s
Puriyala sir.
Speaker 1
40.47s
Illa sir, andha branch-la poyittu andha managers iruppaangala avangakitta pesanumnu sonnaaru.
Speaker 0
42.09s
Mm-hmm.
Speaker 0
45.75s
Aa, TTV Dinakaran saare sonnaarungala?
Speaker 1
48.51s
Aamaa aamaa avaroda secretary sonnaaru.
Speaker 0
50.83s
Inga yaarkitta pesanum nu sonneenganna, avanga moonu office irukku sir nammalukku, neenga yaar kooda pesanumnu edhukkaaga pesuneengannu sonnenganna, avangala naan meeting-ku varavaeppu.
Speaker 1
57.29s
Avangala naan peettittu varave ippa. Poyi ennannu sollala. Aennaa avarkitta keettittu varen.
Speaker 0
60.21s
Aennaa oru
Speaker 0
61.39s
Neenga kettuttu vaanga naan location kooda anuppuren ungalukku naanu.
Speaker 1
64.45s
Okay okay.
Speaker 0
65.05s
Neenga yaar yaarellaam andha meeting-la irukkanumnu sonneenganna, neenga avar varumbodhu inga yaarume illaina varadhe waste illa sir.
Speaker 1
69.91s
Illa avaru varala poyittu phone panni kudukka sonnanga.
Speaker 0
70.91s
Aa
Speaker 0
73.49s
Sari, neenga yaar edhukkaaga pesanum-nu sonneenganna adhu correct-aa.
Speaker 1
75.53s
Adhu need ennanu kettu naane naane contact kettu.
Speaker 0
77.31s
Aamaa
Speaker 0
78.15s
Aanaa adhukkaana correct-aana person-galai naan pesa vaikkiren.
Speaker 0
81.41s
Ok-ngala?