A
Call Intelligence
Santhiya. M with Bharath Kumar — Feb 20, 2026 15:02
Deal Closed
Warm
Call History
32 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
90.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
11 / 28
Rep Longest Monologue
2s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:07
Client arrival confirmation
Confirms the prospect is present for the scheduled session.
00:18
Consultation reminder
Reiterates the 3 PM appointment time to ensure the lead stays for the expert.
Trust Signals
1
Customer is following through with a scheduled consultation.
Confusion Signals
1
Initial confusion about whether others had joined the call.
Topics Discussed
Consultation logistics
Meeting attendance
Gopi (Consultant)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking status of the meeting. |
| Closing | 2 | neutral | Acknowledging the consultation time. |
Call Transcript
Click to expand
Speaker 1
1.39s
Hello.
Speaker 0
1.93s
Hello enna.
Speaker 1
3.11s
Yaarum join pannaleengala innum?
Speaker 0
5.01s
Aiyaiyo, yaarume join pannalaiya?
Speaker 1
7.15s
Yaaru avaru vandhuttaaru client.
Speaker 0
9.47s
Bayandhu vandhuttaaru enga Gopi saar enga aal pechitte iruppaanga.
Speaker 0
18.97s
Sir moonru o'clock consultation irukku, ivar kooda connect irundhurunga.