Call Intelligence — Santhiya. M

Customer Santhiya. M

Phone +919940351359

Rep Bharath Kumar

Team Sales

Date 2026-02-13 16:31

Duration 0:07

Source None

Call History

32 attempts

Total Attempts32

First CallJan 23, 2026

Last CallFeb 23, 2026

Total Talk Time31.9 min

Other RepsAbijith, Rahul, Abijith, Abijith, Abijith

Rep Performance

8.0/10

Pitch Effectiveness

0.0/10

Engagement

6.0/10

Conversion Probability

100.0%

Personalization

5.0/10

Technical Quality

0.0/10

Active Alerts

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed

Package Aiwo Ultimate Omega3 Double Strength 30s

Deal Value ₹360

Purchase Date Feb 14, 2026

Discount Offered 52.38%

Calls Before Closure 32

Upsell Attempted No

Cross-sell Attempted No

Customer Profile

Gender Female

Language Preference Tamil

Brand Awareness High

Brand Sentiment Neutral

Budget Sensitivity Low

Readiness to Buy Hot

Decision Maker Decision Maker

Lead Type b2c

Conversation Flow

Opening Type direct_pitch

Opening Quality Efficient

Rapport Building Missing

Needs Discovery Missing

Discovery Depth None

Discovery Questions 0

Pitch Approach

Closing Attempt No

Closing Technique None

Call Ending other

Call Structure

Duration 0:07 (8s)

Primary Language Tamil

Secondary Language English

Code Switching Low

Total Speaker Turns 4

Rep Words / Customer Words 18 / 4

Rep Longest Monologue 5s

Customer Longest Monologue 1s

Silence Gaps (>2s) 0 (max 0.0s)

Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral

Rep Confidence High

Needs-Based Selling No

Value Stacking No

Urgency Creation Moderate

Script Adherence None

Filler Words Low

Follow-Up Commitment Yes

Total Objections 0

Handled Successfully 0

Handling Rate

Key Moments

00:01

Instruction to join Google Meet

Critical transition from phone lead to video consultation, which led to a sale the next day.

Trust Signals

Agreement to join Google Meet

Topics Discussed

Google Meet Link sharing Jaya Ma'am

Sentiment Arc Detail

Phase	Order	Sentiment	Note
Entire Call	1	neutral	Brief acknowledgement of instructions.

Call Transcript

Speaker 1 0.29s

Hello.

Speaker 0 0.81s

Hello solraa

Speaker 1 1.91s

Aenga avar Google Meet-la vara solli irukkaru, link ungalukku share panniyirukken, Jaya Ma'am-ukku share panniyirukken.

Speaker 0 6.47s

Mm sari

Source File +919940351359 13-2-2026, 4-31-59pm.mp3

Transcript +919940351359_13-2-2026,_4-31-59pm_transcript.json

Ingested 2026-03-01 11:20

Call ID #19411