A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 30, 2026 18:59
Deal Closed
Cold
Call History
32 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Bharath Kumar
Bharath Kumar scored 1.0/10 on call with Santhiya. M. Review recommended.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.38%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:17 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
12 / 14
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Agent asks about Jaya Ma'am.
Establishes the purpose of the call as a status check on a previous contact attempt.
00:12
Customer says 'Pannirukka maattaanga naan solren'.
Customer indicates they will handle the communication, effectively ending the agent's inquiry.
Topics Discussed
Internal communication check
Contact status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identifying the caller. |
| Closing | 2 | neutral | Briefly stating that someone won't call and ending. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello
Speaker 0
0.97s
Hello.
Speaker 1
3.75s
Hello Jaya Ma'am call pannangalaannu theriyuma?
Speaker 0
3.99s
Hello
Speaker 0
8.71s
Aa Mano Karthik akka.
Speaker 1
10.59s
Aamaam.
Speaker 0
12.75s
Pannirukka maattaanga naan solren.
Speaker 1
14.83s
Mm.
Speaker 0
15.79s
Mm munnadi poy kudukkanum.