A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 30, 2026 16:26
Deal Closed
Cold
Call History
32 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
3.0/10
Active Alerts
2Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with Santhiya. M. Review recommended.
Poor Objection Handling: Bharath Kumar
Bharath Kumar handled only 0% of 2 objections on call with Santhiya. M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
25.00%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Critical/Frustrated
Budget Sensitivity
High
Readiness to Buy
N/A
Decision Maker
Influencer
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:06 (186s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
32
Rep Words / Customer Words
248 / 412
Rep Longest Monologue
12s
Customer Longest Monologue
25s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Internal/Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Sales credit attribution
Inime Ajitha Ma'am physio service edukkiradhu Shwetha per-la varanum... Shwetha perula podu appadinnu solraan.
|
internal/process | Customer | No | deflection | Poor |
|
Lack of incentives
nee ippa naan vandha varushathula nee enakku incentive kuduthu kidaiyaadhu
|
financial | Customer | No | avoidance | Poor |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| physiotherapy service | Customer | -- | Neutral | Discussion on how revenue from physio services is attributed. |
| supplements | Rep | -- | Negative | Mentioned that certain clients don't buy supplements but use other services. |
| dexa scan | Rep | -- | Negative | Used as an example of a service they bring leads for. |
Key Moments
300:54
Credit Dispute Initiation
The customer brings up the issue of someone else (Shwetha) asking for credit for their client (Ajitha Ma'am).
02:17
Threat to Stop Working
Customer explicitly states they won't bring leads for Dexa or other services if they don't get the credit.
02:55
Ultimatum
Customer says they will just sit idle ('summaa ukkaandhu iruppen') if the system doesn't change.
Discovery Questions
2
Q1
currentla enna medicine eduthundu irukkaanga?
Q2
Ore oru consultation mattum free-aa irukkumbodhu kodukka solreengalaa?
Trust Signals
1
Long-term history mentioned ('all these years', 'all these months').
Resistance Signals
2
Refusal to bring in more leads if credit is not attributed correctly.
Directly questioning the agent's value if the system is unfair.
Confusion Signals
1
Confusion over why a physiotherapist is getting sales credit for a gym conversion.
Topics Discussed
Report Status
Physiotherapy Services
Sales Commission
Incentive Structure
Gym Conversions
Dexa Scans
Internal Team Conflict
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Discussing report status. |
| Middle | 2 | negative | Upset about sales credit being moved to another person (Shwetha). |
| Closing | 3 | negative | States they won't work if they don't get credit for their efforts. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello.
Speaker 0
1.05s
Sollu.
Speaker 1
2.59s
Engane edho report anuppichirundhen, adhoda status naanga.
Speaker 0
6.29s
Complaints irukkunnu sonnaanga, so adhukkappuram currentla enna medicine eduthundu irukkaanga appadingaradha thaan visaarikka sonnaanga.
Speaker 1
14.57s
Ore oru consultation mattum free-aa irukkumbodhu kodukka solreengalaa?
Speaker 0
14.77s
Adhe oru
Speaker 0
18.67s
Mm anuppi vidum.
Speaker 1
20.17s
Data aanu, appuram next ippo setha oru kelvi enkitta keturundhaangalla?
Speaker 0
23.63s
Aamaa
Speaker 1
24.33s
Adhukkaana answer vandhu ennanna intervention-la adhaan walk-in sales varuvaanga paatheengala, adhula VO2 physiotherapy service-aa edhu vandhaalumae.
Speaker 0
29.81s
Ippo
Speaker 1
32.83s
Adhu vandhu revenue vandhu muthu mela pogumam, thalla kelunga okay-aa irukkaaga mattum dhaan.
Speaker 0
32.93s
Mm.
Speaker 1
40.61s
Aana adhu vandhu idhu commission vandhu paatheenganna sales person mela pogumaa?
Speaker 1
46.95s
Sales person name vandhu unga per dhaan irukkumanga, yaar vandhu sales person panraangalo adhu avanga mela vandhurum, ippa neenga vandhu unga moolama avanga vandhirundhaanganna unga mela varum.
Speaker 0
50.11s
Mm-hmm.
Speaker 0
54.73s
Ippa avan enkitta vandhu change panna solli kekkuraane.
Speaker 1
58.69s
Health person vera andha idhu okayaa irukku.
Speaker 0
61.11s
Adhu idhu speaker-a dhaan solli kekkuraan. Example unakku Ajitha Ma'am theriyumla? Aamaa Aamaa. Ajitha Ma'am physio service dhaan edukkuraanga. So avanga old client. Avanga physios edukkuraanga. Supplements supplements pudichaa vaanga maattaanga. Fast form academy-aa vaanguvaanga. So idhu en per-la dhaan vandhuttu irundhuchu. Ippa avan enna kekkuraan? Shwetha dhaane avala physio paakkuraan. Inime Ajitha Ma'am physio service edukkiradhu Shwetha per-la varanum.
Speaker 1
66.07s
Aamaamaa.
Speaker 1
68.85s
Aa
Speaker 1
72.15s
Supplement
Speaker 1
78.21s
Aa
Speaker 0
87.07s
Aa Shwetha perula podu appadinnu solraan.
Speaker 1
89.93s
Oh, idhudhaan doubt-aa ippo?
Speaker 0
91.89s
Aa
Speaker 1
92.89s
Idhu maadhiri enkitta Swetha sollala, sir naan kettuttu naan solren, irunga idhukku enna enna prachannai?
Speaker 0
96.99s
Shwetha thaan andha idhu paakkura Shwetha perula kooda physiotherapist nee method-aa kooda
Speaker 1
102.19s
Physiotherapist edhaavaa?
Speaker 0
103.75s
Svetha aa
Speaker 1
105.31s
Aa aa.
Speaker 0
106.35s
Aval vandhu edho oru team idhu pola irukku, ava perla sales kidaiyaadhu, so avalukku idha podu, ava thaane paathuttu irukka appadingiraan. Sari appadi paarthaa naan ippo Rohitha vandhu gym-ukku naan thaan convert pannen, blood test edukka sonnaan, test edukka sonnaan. Ippo gym-ukku avan varaan, daily package pay pannuraan, so adha vandhu naan money-kku kuduthuruvenaa? Illa money vandhu physio team keezha varadhunaala gym service amount avanukku poyiduma?
Speaker 0
130.49s
What do you mean ippo Dexaavum vandhu enkitta pudhu leadslaam edhuvume kidaiyaadhu what I have already adhula irundhudhaan naan eduthuttu varen.
Speaker 1
130.51s
Kodi.
Speaker 0
137.63s
So avanga kitta irukkumbodhu naan avangala Dexa-vukku koottittu varenna, Dexa-vodadhu naan avangakitta koduthudurenna, naan appa edhukku pesanum? Naan edhukku appa unna kooppittu varanum? Naan edhuvume panna vendaame.
Speaker 1
147.79s
Sari okay, naan idhukku enna solution-nu paakkuren.
Speaker 0
151.83s
Either nee nee ippa naan vandha varushathula nee enakku incentive kuduthu kidaiyaadhu, ennoda part naan feel enna pannuvo naan adhu pannen. Naan proud-aa feel panna ore vishayam naan enakkana track naan vachirukken. Naan ivvalavu varushathula ithanai maasathula enna pannirukkenndradha so andha thripthiyaavadhu enakku adhu irundhuchu. Inime neenga adhuvume enkitta irukkaadhu, naan enna pannnaalum neenga angadhaan irukken. So I don't have to work anything.
Speaker 0
175.83s
Edhuvume naan seyya vendaam summaa ukkaandhu iruppen avvalavuthaan.
Speaker 1
180.39s
Sari irunga, naan kettuttu solren irunga, idhukku naan.
Speaker 0
185.03s
Aa
Speaker 1
185.97s
Mm