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Call Intelligence

Santhiya. M with Bharath Kumar — Jan 30, 2026 12:37

Deal Closed Warm
Customer Santhiya. M
Phone +919940351359
Rep Bharath Kumar
Team Sales
Date 2026-01-30 12:37
Duration 2:09
Source None

Call History

32 attempts
Total Attempts32
First CallJan 23, 2026
Last CallFeb 23, 2026
Total Talk Time31.9 min
Other RepsAbijith, Rahul, Abijith, Abijith, Abijith
Rep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
4.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega3 Double Strength 30s
Deal Value ₹360
Purchase Date Feb 14, 2026
Discount Offered 52.30%
Calls Before Closure 32
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2c

Conversation Flow

Opening Type inquiry_response
Opening Quality Functional
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 5% into call
Pitch Approach Transactional
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending hard_decline

Call Structure

Duration 2:09 (129s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 55
Rep Words / Customer Words 184 / 142
Rep Longest Monologue 12s
Customer Longest Monologue 8s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
collagen Customer 3000.00 Neutral Checking stock and price for half kg.
vo2 max test Rep -- Other Asking if it was arranged for a specific client.

Key Moments

3
00:07
Price confirmation
Confirms Marine Collagen price at 3000 for half kg.
01:21
Context Disclosure
Agent explains the names are being checked for the 'physio team' to see if they are paid or complimentary.
01:36
Appointment Booking
Customer (Speaker 1) asks to note down a booking for Arjunan.

Trust Signals

2
Familiarity with agent
Knowledge of internal processes (physio team)

Resistance Signals

1
Repeated denial of knowing specific clients mentioned by agent

Confusion Signals

1
Misunderstanding of names like 'Husain Bolt' vs 'Den Bold'

Topics Discussed

Marine Collagen Stock Pricing Client Verification Physio Team Coordination Consultation Scheduling

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct inquiry about stock.
Middle 2 neutral Back and forth regarding client names (Husain, Savitri, Abhishek).
Closing 3 neutral Confirming the appointment and printing requirements.

Call Transcript

Click to expand
Source File +919940351359 30-1-2026, 12-37-8pm.mp3
Transcript +919940351359_30-1-2026,_12-37-8pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19408