A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 29, 2026 18:36
Deal Closed
Hot
Call History
32 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.38%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer/Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative/Urgency-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:49 (110s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
51
Rep Words / Customer Words
102 / 214
Rep Longest Monologue
5s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Interested | Seeking a specialist opinion for a high-risk diabetic patient. |
Key Moments
300:12
Request to share report with Jaya Ma'am
Identifies the primary goal of the call.
00:47
Description of '20 times higher' diabetes
Establishes the critical medical urgency.
00:58
Mention of Sivasekaran interview
Highlights the source of brand trust and lead conversion.
Discovery Questions
2
Q1
Idhu namma Jaya Ma'am vandhu diabetic specialist thaane?
Q2
Idhula edhaavadhu chance irukkaannu neenga naan sonnadha phonelaye sollunga?
Trust Signals
2
Mentions watching Sivasekaran's interview
Expresses strong belief in the company's ability to help ('nambikkai irukku')
Enthusiasm Signals
1
Urging the rep to call rather than text for better communication.
Topics Discussed
Medical Report Review
Diabetic Specialist Consultation
Risk Assessment
Brand Trust
Follow-up Timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Casual greeting with the rep. |
| Middle | 2 | neutral | Explaining the extreme nature of the diabetic report. |
| Closing | 3 | neutral | Setting clear deadlines for follow-up. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello
Speaker 0
1.61s
Hello.
Speaker 1
2.49s
Solluda.
Speaker 0
3.45s
Kilambitteengala office-la irukkeengala?
Speaker 1
4.85s
Salamunithan.
Speaker 0
5.87s
Pannula ungalukku oru report onnu anuppichirukken naanu.
Speaker 1
8.49s
Okay.
Speaker 0
9.31s
Idhu namma Jaya Ma'am vandhu diabetic specialist thaane?
Speaker 1
11.97s
Aamamma.
Speaker 0
12.91s
Indha report-a ungalukku share pannunga first.
Speaker 1
15.71s
Okay.
Speaker 0
16.69s
Share pannittu namma side irundhu andha indha report irukkuravangalukku konjam risk-la irukkaanga.
Speaker 1
22.83s
Okay.
Speaker 0
23.65s
Idhu namma side vandhu edhaachum panna mudiyuma, IO kitta irundhu avangaloda recommendation ennanu kekkanum.
Speaker 1
29.23s
Okay
Speaker 0
30.27s
Mudinja counseling.
Speaker 1
30.89s
Generalaa consultation maadhiriye arrange pannidavaa
Speaker 0
35.13s
Idhu eppadi solradhunnu ungalukku theriyala.
Speaker 1
37.97s
Aa
Speaker 0
39.09s
First andha report anuppi avangala kelunga, yenna Gopi sir-ukku naan idha anuppichen naan.
Speaker 1
43.01s
Aa.
Speaker 0
43.01s
Avar enna sonnarunna idhu romba extreme-aa ippo normal-aa oru manushan irukkumla.
Speaker 1
46.81s
Mm.
Speaker 0
47.03s
Diabetics adhai vida oru irubadhu madangu adhigama oruthar irukkiradhunna eppadi irukkum?
Speaker 1
48.41s
Mm.
Speaker 1
51.77s
Appa aa.
Speaker 0
53.49s
Andha maadhiri avar naan doctor sonnadhe naan client kitta sonnen naanu.
Speaker 1
57.71s
Mm
Speaker 0
58.39s
Avar vandhu unganala mudiyumnu nammale nambi vaikkiraaru, naan Sivasekaran saaroda interview naan paarthirukken.
Speaker 1
61.93s
Aa
Speaker 1
64.69s
Aa aa aa.
Speaker 0
65.33s
Enakke nambikkai irukkunnu neenga nambikkai illama solreenga.
Speaker 1
68.51s
Okay
Speaker 0
69.49s
Appadinnu tell pannalaam.
Speaker 1
70.01s
Jaya Ma'am kitta anuppunga.
Speaker 0
71.37s
Jaya Maam kitta anuppunga.
Speaker 0
73.67s
Mudinja naan consultation-um book panni tharren ungakitta, neenga mudhalla indha report-a mattum anuppichu naan ungaloda opinion kelungala online, Gopi sir sonna adhe vaarthai avangale solraangala.
Speaker 1
79.87s
Adhe.
Speaker 0
82.07s
Idhula edhaavadhu chance irukkaannu neenga naan sonnadha phonelaye sollunga textla podadhinga mudinja phone panni kettu paarunga.
Speaker 1
82.27s
Aa
Speaker 1
87.37s
Seri sir.
Speaker 0
88.45s
Okengala, kettu paathuttu solreengala?
Speaker 1
90.37s
Solren solren.
Speaker 0
92.11s
Innaikka naalaikka?
Speaker 1
94.13s
Ippa anuppuren avanga freeya irundha reply pannuvaanga naan call panni pesuven.
Speaker 0
98.47s
Sari okaynga.
Speaker 1
99.17s
Illanna naalaikkuthaan illanna nightukkulla avanga enakku kooppiduvaanga.
Speaker 0
103.17s
Sari okay neenga report mattum anuppunga enna kettaappo phone panni sollunga enna
Speaker 1
105.57s
Naan kelavu.
Speaker 1
107.53s
Aa sari daa full.
Speaker 0
109.11s
Aa okay.