A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 29, 2026 11:00
Deal Closed
Cold
Call History
32 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.
Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with Santhiya. M. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
N/A
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:35 (35s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of stock
Koduthana Priya onnu kooda illainga... Rendu stand-um kaaliya irukku
|
logistics | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sample report booklet | Customer | -- | Negative | Requesting to give a physical copy to a gym owner. |
Key Moments
200:12
Stock Denial
Customer informs agent that no booklets are left.
00:29
Final Confirmation
Customer confirms both stands are empty, ending the request.
Resistance Signals
1
Out of stock objection
Topics Discussed
Sample Report Booklets
Gym Owner Visit
Inventory Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the agent. |
| Middle | 2 | negative | Explaining that they are out of physical copies ('onnu kooda illainga'). |
| Closing | 3 | neutral | Ending the call quickly after confirming no stock. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello.
Speaker 0
1.23s
Mm
Speaker 1
2.31s
Sanjay vandhu solo player Karthiknu oruthar varaarulla.
Speaker 0
5.03s
Mm
Speaker 1
5.67s
Avar pogumbodhu andha sample report irukku paatheengala booklet adhai koduthu anuppeengala.
Speaker 0
8.67s
Bookland
Speaker 0
9.89s
Aa
Speaker 0
10.99s
Okay.
Speaker 1
11.95s
Avaru onnu kuduthu vandhunga yenna.
Speaker 0
12.71s
Koduthana Priya onnu kooda illainga.
Speaker 1
15.25s
Anga unmaiyum kuduthu anuppichunga, avar gym vachirukkaaru, avar kettaaru, first naan avarudhu dhaan, avarudhu dhaan physical copy.
Speaker 0
19.99s
Avarudhaan avarudhaan physical copy vera idhu vera idhu pesanumnu naan marandhura poren please naan moththam inga copy illa avvalavuthaan.
Speaker 1
28.07s
Onnu koodi illaiyaa?
Speaker 0
29.89s
Rendu stand-um kaaliya irukku bye.
Speaker 1
32.81s
Sari okay.