A
Call Intelligence
Santhiya. M with Bharath Kumar — Jan 29, 2026 08:07
Deal Closed
Warm
Call History
32 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Santhiya. M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Influencer/Intermediary
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:31 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
54 / 16
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Appointment Confirmation Request
Agent establishes the purpose: confirming a 9 AM slot for Jaya Maam.
00:22
WhatsApp Instruction
Agent directs the customer to check and forward a WhatsApp message to finalize the process.
Trust Signals
1
Customer acknowledges previous day's conversation
Topics Discussed
Appointment scheduling
WhatsApp communication
Jaya Maam's availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | neutral | Confirming receipt of previous information. |
| Closing | 3 | neutral | Agreeing to forward the WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
3.71s
Hello, vandhu naan oru details aamichirukken, onbadhu manikku Jaya Maamukku okayvaannu mattum kelunga.
Speaker 1
8.85s
Mm.
Speaker 1
9.33s
Nerathu keturathu thaane daa
Speaker 0
11.69s
Nethu kettathu thaanga.
Speaker 1
13.01s
Aa naan o clock pottukka sonnaane.
Speaker 0
15.89s
Adhaan onnooru o'clock naan anuppichitten, avangalukku avanga onnooru o'clock vandhuruvaanganu confirm parathukku call pannen.
Speaker 1
21.05s
Online maadhiri.
Speaker 0
22.91s
Avangalukku WhatsApp pannirukken just forward pannittu okayvaannu mattum kettenganna avangalukku inform panniduven naanu.
Speaker 1
28.27s
Seri okay okay.
Speaker 1
30.61s
Aa solli